Holiday Inn and Suites Charleston West Guest Reviews
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3.7 miles from Charleston centre |
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Kimberly Wed, 12 March 2025
Do not recommend.
Disliked: Booking.com reserved a room for me earlier in the day. My daughter and I went to a concert and didn’t get to check in until midnight. They told us there were no rooms and it was booking.com’s fault for overbooking.They wouldn’t call to cancel nor try to find me a room. And the receptionist reeked of smoke. I asked why I wasn’t called earlier in the day and told this and she couldn’t give me an answer.I would not recommend this hotel to anyone. It took me till 1:00AM to get my money back before I could even go looking for a different hotel. I felt so unsafe driving with my daughter to find a hotel at this hour, and it’s all because of their bad service.
Richard Sat, 8 March 2025
Pleasant
Liked: Traveling with two small dogs. Friends staff and everything met or exceeded expectations
Disliked: All was good
Shriver Sat, 8 March 2025
Would recommend to anyone coming...
Liked: Meena was absolutely wonderful at check in
Disliked: The address took us to a wrong neighborhood. Need to update address with booking
Joby Thu, 6 March 2025
Very good
Liked: Quiet & Calm
Disliked: No complimentary breakfast
Vanessa Tue, 4 March 2025
Exceptional
Liked: This is the second time my family has stayed here and we love it!
Phoebe Sun, 2 March 2025
Short
Liked: All was good but only thing I have a complaint about is the heater was a little noisy.
Joshua Mon, 24 February 2025
my kids love the pool
Liked: the lady at the front desk was great
Disliked: the bathroom shower leaked all over the entire bathroom floor
Lewis Sat, 22 February 2025
Perfect getaway
Liked: From first greeter to checking out, staff was friendly and helpful. The pool was amazing for our 2 yr old. Room was clean, comfortable and spacious. We are already planning to come back.
Disliked: Nothing
Miller Tue, 18 February 2025
It was a nice room...
Liked: Location was quiet and the people were very nice.
Disliked: I did not know I was going to be charged a $90 fee on top of paying for my room.
Jaimie Mon, 17 February 2025
Great job Holiday Inn! Staff...
Liked: Staff were amazing, from check in to the breakfast attendants and check out! Great job! Wonderful pillows! Clean amenities and close to the Coliseum. Abby was very entertaining too :)