Holiday Inn Abilene - North College Area Guest Reviews
Write a review
3.7 miles from Abilene centre |
Write a review
Jan Tue, 4 March 2025
Very good
Karla Sun, 2 March 2025
Horrible experience over all!
Liked: Once I got in I liked how it smelled fresh!
Disliked: Costumer service is horrible! The only treason we booked was for the pool! We planned and spent money on swimwear for the pool! The person at front did nothing to solve the issue. I requested to check out late but they didn’t allow me, than I asked what time the pool would close and they told me it wasn’t available and the booking website didn’t state it. I asked to get moved to a different location and they told me they couldn’t! The person at front didn’t seem to be helpful. I requested a manager and he said he was basically the manager. I called booking and told me they couldn’t do anything till the manager got there in the morning per the front person. I requested to speak to a manager through booking and they called but the call didn’t go through. When I got to the room the sofa bed had a gum and was stained. The bathroom sink had toothpaste and hairs all over and the bathtub had hairs around! Worst holiday inn out of all! The last holiday inn we staid at stated they had a sofa bed and they didn’t but we didn’t complain because we always arrive around 6 so we were already tired but this took the price for all of them! I’m super frustrated and was basically a waste of money and time!
Resendiz Thu, 27 February 2025
Exceptional
Laura Wed, 26 February 2025
It was fine for a...
Liked: It was convenient and clean and the staff was lovely. The beds are comfortable.
Disliked: It seemed very cold. Mostly from the lighting. The toilet did not work well and the coffee machine in the room was out of order.
Kidd Wed, 12 February 2025
Exceptional
Kathy Sun, 9 February 2025
Exceptional
Morgan Fri, 7 February 2025
Exceptional
Enrique Sat, 25 January 2025
Bad
Liked: It advertised breakfast included but they didn't do that you have to buy your breakfast false advertising I'm really disappointed in booking.com thays all I have to say about that I'll never use booking.com again
Michelle Fri, 10 January 2025
Nice staff with good location
Liked: The bartender was wonderful. She was very kind and friendly
Disliked: Bedding was stained
Cynthia Sun, 24 November 2024
Won’t stay there again!
Liked: Employees very kind
Disliked: Breakfast was a disaster. You need a regular buffet. We waited over a hour for food and it came out in two stages about 15 minutes a part. Waffles weren’t served with whip cream and fruit as menu stated. No water, coffee ran out. My omelet was only warm, no jelly or butter for toast and no ketchup for potatoes. Only three families there no one happy! I will not stay there again. $10.00 to $15.00 a plate totally ridiculous!!!