Holiday House Palm Springs Guest Reviews
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1.1 miles from Palm Springs centre |
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Marta Mon, 23 December 2024
Good location but not worth...
Liked: The location and the swimming pool being for guests only.
Disliked: Booking said breakfast was included in the price but to our surprise when we arrived we were told that it wasn't and we had to pay a daily fee. The breakfast was shocking, seriously, I have never seen something like that. I would say that they we would be better off not offering breakfast
Richard Wed, 27 November 2024
Exceptional
Liked: Peaceful, close to center of town, staff was cheerful and helpful, breakfast was simple but good, nice place for lunch. Didn’t want to leave
Mandy Tue, 22 October 2024
Loved Palm Springs and so...
Liked: Location and interior design
Disliked: Surly staff. Terrible service at dinner. Putting other guests drinks on our bill and not removing them when we pointed out their error
Natasha Sat, 28 September 2024
Very good
Antonello Tue, 24 September 2024
Excellent classy facility
Liked: The hotel is absolutely fantastic. Such a good taste in the decoration of both the communal spaces as well as the rooms. I loved every detail. The swimming pool space was also very nice. Well done!
Disliked: Two words on potential improvement. We ran into lots of problems in having our cards be accepted at check in . We had to try multiple cards a number of times before one of the payment went through. With the card that was approved, I made clear we did not want to use that form of payment at check out and I was told it would not be. Yet, the night before check out that card was charged in the middle of the night for an amount of money that did not even match what we had to actually pay. This eventually lead to some confusion (on our side anyways) as to what was billed, in which card and why... it would just be better to wait until the guests do come to do check out to sort out any pending billing and avoid this confusion. No harm was done but what if a certain credit that is needed on a certain card is blocked and made unavailable for a number of days to the guests with no need for it, it can just cause some inconveniences.Lastly, I know rules in the US can be different with respect to other parts of the world but NO SHOES and only flip-flops should be allowed in the communal swimming pool area. It is just common sense on hygienic.
Martin Thu, 12 September 2024
Very relaxing and memorable.
Liked: The rooms and facilities were great. Most of the staff were very helpful and polite.
Disliked: The hotel was great. Not happy with the information from you! Had to pay extra for breakfast and WiFi which you claimed were included. Booking.com need to ensure the information supplied is accurate.
Sara Wed, 4 September 2024
Superb
Liked: It’s my second time there, I love the motel its beautiful design its location , the view and the poolIt’s spotless
Disliked: The breakfast deserves an upgrade , having an espresso machine to make something else than drip coffeeHaving few addition as well ( scrambled eggs for ex)The staff at the reception also needs to be a bit friendlier
Deborah Sun, 1 September 2024
This is my second stay...
Liked: Great breakfast! The room has many beautiful touches and super comfortable bed.
Disliked: Water in shower seems to get way into the bathroom.
Daniel Tue, 27 August 2024
Awesome hotel! The Pool needs...
Liked: This a great hotel in Palm Springs. It's become my go to spot. Great Value. Clean big rooms. Lots of amenities and attention to little details Free breakfast is a bonus. EV chargers in front. Relaxed vibe.
Disliked: The pool was dirty. They really need to clean it daily. We saw the same dead bugs floating around all weekend. Not cool for such a great property. My wife wouldn't even go in. Let's face it, the pool is the most important thing in Palm Springs.
Jedrzej Wed, 14 August 2024
Great place to stay!
Liked: A great stay! Very welcoming staff.
Disliked: N/A