Historic Plains Hotel, Cheyenne

I would book with this hotel again - hopefully the housekeeping issues will be addressed.

Liked: Front desk staff were very friendly and accommodating.
Disliked: Poor service from housekeeping staff; room was not cleaned and then after requesting service they only did a partial clean.

Good

Liked: Good location, next to the main restaurants and attractions in town. Free parking, not on the property. Room size is OK.
Disliked: It looks old. The lobby is old but cute, but the rooms would need some renovations for sure.

Get to know the real...

Liked: This historic hotel is well situated to downtown Cheyenne. One is within walking distance of a number of restaurants and entertainment venues etc. Being a historic hotel it still maintains much of that "old world" charm of original materials and architectural features. The staff was super friendly (one evening the front desk manager shared with us a number of stories about the hotel including the "secret" tunnels that run through the city and that are still present but now walled off (for safety) as well as a "ghost story". The hotel also boasts a small display/museum about its history if one is interested. The lobby features a mosaic of the known solar system at the time (8 planets - 1910) which ironically did not include Pluto, but then Pluto was demoted as a planet so now it is once again accurate) (see photos)If you want to learn more about Cheyenne and get a feel for what is like to be here in past years I would definitely opt for this vs some sterile, lifeless chain hotel.
Disliked: Now with all the above said on this hotel's charm, I must admit it is long overdue for a "revitalization" particularly in the rooms (well I can only speak to the one room we stayed in of course). It appears (and they report) it was last updated in 2002... and it shows. 22 years is a long time in an industry where the product is used on an almost daily basis. Now don't get me wrong, it is all clean and such and fully functional (indeed the shower has good pressure even if the hardware is from 2002), it's just that the materials are... well used. In a conversation with an employee they did mention this is on the drawing board, but because it is on an official list of historic places apparently the process is even more arduous than it would normally be as everything must be "approved" by some non-ownership authority to ensure the updates keep with the spirit of the original structure.

Fun

Liked: Downtown location was great for places for food and drink

Exceptional

Liked: Great location and staff

Great location, needs some work

Liked: We liked the location, and the staff was accommodating. The history behind the location was cool to.learn as well.
Disliked: It took approximately 10 min to get hot water to the 5th floor, the window unit was not sealed in, you had to stand at the toilet to hold the handle down for a full flush, weird red stain in front of the fridge as you walked into the room. The rooms themselves really need an update.

Would stay again for the...

Liked: Location and friendly staff
Disliked: The bathroom was filthy, and the toilet was turned off, there might have been a backup or something. I am assuming there was a miscommunication between housekeeping, maintenance, and front desk. They moved us rooms.