stay there every time we...

Liked: great staff very helpful
Disliked: n/a

Acceptable given the circumstances

Liked: Price was good, room interior was acceptable
Disliked: The lobby and the entire public lower floor smelled like cat litter, box and marijuana smoke. The rugs were dingy, and it was obvious that the cat litter box smell either was from mold or literally from a stinky cat litter box somewhere in the reception area. The whole place smelled a bit. It was disgusting. My room smelled fine though.

Very poor

Disliked: super tiny space!

Exceptional

Disappointing

Liked: The location
Disliked: The advertise hot tub was not working my room was not even clean it wasn't vacuumed I looked under the bed and there was a pair of dirty men socks under the bed I wasn't compensated I stayed there for three nights and my towels did not smell good and they had somebody else's not on them I got my child's replaced and again it was not a clean towel I luckily I brought my own towels from home. I thought that this is going to be a nice hotel I seen some reviews but actually staying there myself just seems like the stuff was not very courteous or customer service oriented and they just seem to have no personalities at all the customer service needs 100% to be the focus of this hotel and maybe would have been better and I wouldn't have mine the dirty socks under the bed but they could have least compensated me or came and offered to clean up the room or offered me another room none of that happened I really like giving good reviews but when it's a bad review and it's bad customer service I need to let the public know the truth thank you hopefully you could turn it around make the business better and do what's right for the customer

Comfortable hotel. We will be...

Liked: Historic hotel. Felt as if I were at my grandparents house.
Disliked: Old building. Shower head was not working. The heater took time to start working.

Exceptional

Liked: Very friendly, great location, very clean and comfortable!

Exceptional

Perfectly historic

Liked: The property is a step back in time, vintagey, and nostalgic but pristinely clean and lovely staff. Cool memorabilia to check out. Awesome views of the mountains in the front. Great location as well!
Disliked: They were painting (which is nice because it is well maintained) but the smell was pretty bad. They did accommodate a room move because of it though. It is a little spooky, so pull on the big girl panties if you stay here!