Clean, spacious room, staff on arrival were very pleasant and helpful. On checkout, though, I asked for a printed record of my bill and was instead told "it will be on somethingsomething.com." Was in a hurry so didn't fight, but shouldn't have to. I thought printed records of a guest's expenses were automatic.

Liked: Most staff very warm and helpful
Disliked: No printout of my room bill

The most underrated hotel in...

Liked: From the moment you check in, the service and amenities will definitely surprise. Lots of attention to detail and good followups from staff,
Disliked: I don't want to sound like a grumpy old guy, but the 24 hour executive lounge was looking pretty messy and depleted in the evening hourse after a large group of teens obviously had access thanks to their guardians. We can't make folks better oarents, but maybe this amenity needs to be staffed at all times?

Fine for a few hours...

Liked: Proximity to the airport
Disliked: The bed was uncomfortable but the pull out couch was completely unacceptable.

Passable

Disliked: Noisy air conditioning in the rooms, hard to sleep.A lot of people and events during weekends.

Very good

Exceptional

I believed that my booking...

Disliked: Both phones in the pool side suite were broken so I couldn’t get a hold to reception!

Excellent hotel.. Superb front desk

Liked: Front desk staff were excellent. Checkin was a breeze and desk provided baggage assistance. Upgraded to executive VIP and received several benefits. Suite was fantastic and well appointed.
Disliked: Parking was somewhat limited as there were several large events occurring. There was only one luggage cart available.

Good

Exceptional