Our stay at the Hilton was most pleasant. I must say that it has been a long time since we have experienced such a pleasant and polite staff.

We enjoyed our stay

Liked: Easy access to the Aquatic Centre
Disliked: No continental breakfast included and had to pay more to have a microwave in the room.

Exceptional

Had people pounding on my...

Liked: The bed was comfortable, and clean
Disliked: The underground parking was EXPENSIVE and not very accessible for a full size pickup truck.

A Great Hotel

Liked: The staff were fantastic at the desk when checking in. Very helpful and friendly. The location is a perfect so you don't need to drive anywhere into the city. You can walk completely underground to get closer to your location or you can just walk into the area you want on a nice day. The "York" bar and restaurant inside the hotel is nice if you don't want to venture out. Breakfast was great, it's a buffet and the food was hot and fresh. Quite a bit to choose from....like smoothies, yogurt, cereal, toast, bagels, some pastries, and the normal bacon, eggs, sausages and pancakes. Can't complain when everything you need for a nights stay is right at your fingertips.
Disliked: Unfortunately, there was an error or problem with the delivery of alcohol on the Thursday and my husband had a very poor selection of beer to drink. I know this is not the fault of the bar or hotel, but there is no excuse in any bar not to have the alcohol you serve. Maybe a word with the company is in order. Not all guests want to go out, some come to relax and enjoy the quiet. Having a few drinks in a quiet bar is a way for some people to unwind. I hope this issue can get sorted for you.

Passable

Liked: Great view of the harbour, nice big room.Nice amenities (soap and lotion)
Disliked: The floor in the room’s entry and bathroom was extremely slippery.Overall, the hotel seems outdated.There was a washcloth hanging over the shower bar from a previous guest.

Poor

Exceptional

Very good

Exceptional