Glad that we had the...

Liked: The pool
Disliked: Nothing really, no view from the hotelroom, looked unto the roof of a big maintenance building

Had them move us to...

Liked: Nothing
Disliked: Balconies all look out to parking lots. Facility is run down. Room was run down, carpets stained, and room had musty odor.

disappointing, especially from a Hilton...

Liked: The location
Disliked: When taking a shower in the morning I pushed down on the body wash dispenser. It was EMPTY. Consequently, I had no type of soap . Instead I hd to use the shampoo as a "soap". After dressing I called the front desk. Told them what had taken place. Was told that somebody woul bring up a new dispenser. Told her that I already took one shower and Ido not want to take another. Ask her to just my bill accordingly. Told that she would not. That it was not enough of a problem. Asked to talk with manager - Sean Smith ? - told that he was not in.

Beautiful Resort

Liked: We stayed here for the water park. It didn't disappoint. It was fabulous! It closed early one day because they weren't busy enough and not enough staff. So, we were bummed we missed out a bit. We loved the on-site restaurants, spa and numerous walks. You don't need to leave the property if you don't want to. It's all here
Disliked: It could have been explained a bit better with the “resort” fees. And, if you have “breakfast included” with your stay, just keep inquiring why your room is charged. Everything adds up

Disappointing

Liked: The staff was courteous and helpful.
Disliked: 1st room was musty and had a mildew smell. The furniture was old and the carpet was filthy. The room overlooked what appeared to be an employee break area. Dumpsters and laundry carts were also a major part of the veiw. I was moved to a better room after expressing my displeasure and paying a $20.00 per night upgrade fee. The 2nd room did not smell and had a better veiw. The room was far from what one would expect from the Hilton brand. The entire property is sorely in need of a makeover. Rooms are grossly overpriced.

Exceptional

Liked: Pools were great!
Disliked: Broken things im room, floor was stains . Funny smell. Blood on curtins.

Exceptional

Liked: hotel and staff were great

Will not stay again and...

Liked: Liked the pools and staff at piils
Disliked: Water did not work for first night. No communication regarding issue. Rude behavior when front desk contacted regarding no water, could not flush toilet even. Second day room was not serviced till 4:30, maid did not speak English so could not communicate needs such as no shower jel in container and the need for extra towels.

Superb