Beautiful Resort

Liked: We stayed here for the water park. It didn't disappoint. It was fabulous! It closed early one day because they weren't busy enough and not enough staff. So, we were bummed we missed out a bit. We loved the on-site restaurants, spa and numerous walks. You don't need to leave the property if you don't want to. It's all here
Disliked: It could have been explained a bit better with the “resort” fees. And, if you have “breakfast included” with your stay, just keep inquiring why your room is charged. Everything adds up

Disappointing

Liked: The staff was courteous and helpful.
Disliked: 1st room was musty and had a mildew smell. The furniture was old and the carpet was filthy. The room overlooked what appeared to be an employee break area. Dumpsters and laundry carts were also a major part of the veiw. I was moved to a better room after expressing my displeasure and paying a $20.00 per night upgrade fee. The 2nd room did not smell and had a better veiw. The room was far from what one would expect from the Hilton brand. The entire property is sorely in need of a makeover. Rooms are grossly overpriced.

Exceptional

Liked: Pools were great!
Disliked: Broken things im room, floor was stains . Funny smell. Blood on curtins.

Exceptional

Liked: hotel and staff were great

Will not stay again and...

Liked: Liked the pools and staff at piils
Disliked: Water did not work for first night. No communication regarding issue. Rude behavior when front desk contacted regarding no water, could not flush toilet even. Second day room was not serviced till 4:30, maid did not speak English so could not communicate needs such as no shower jel in container and the need for extra towels.

Superb

Will come back

Liked: Lazy river was so cool!
Disliked: N/A

Exceptional

We had an enjoyable staycation...

Liked: Although it is an older property my grand kids enjoyed the pool, lazy river, and water slide.
Disliked: Initially the tv in the bedroom didn’t work at all and the tv in the living room was limited in what we could watch. After a day at the pool my grand kids needed something to help unwind. Luckily someone from corporate was able to get the tv in the bedroom replaced because the only other option was to pack up and move to another room.