Hilton Orange County-Costa Mesa, Costa Mesa

This hotel was not a good experience for the money I paid for one night. Power out as I checked in, which they did not tell me. Someone was stuck in the elevator, the air conditioning system was poor, no ice at the machines and, had to wait for it to be brought up.

Liked: The bed was comfortable at least.
Disliked: Upon checking in, the hotel receptionist did not tell me the power was out and a lady was stuck in the elevator. They had NO staircase to use upon emergency, we had to go through the kitchen and back way to get to our room. The air conditioning sucked so it was hot inside our room all night, and I had to wait for ice which they did bring me but it was a tiny bag.

The valet was great but expensive to park. Room service was quick. It was OK for a quick weekend trip.

Liked: The hotel was very spacious.
Disliked: The room we stayed in had a loud noise all night like someone was using a vacuum - very annoying. Also, the TV had no menu/guide button. You had to scroll through every channel just to see what was on.

We ordered sandwiches at 11:35 and had to call back only to find out that the chef had no more food - cookies and chips is what we were offered. We should have gotten a call back immediately after to notify us that there wasn't any food available.

Liked: The rooms were well maintained; hospitality was good.

Superb

Exceptional

Pleasant get-a-way

Liked: Friendly staff
Disliked: NA

Exceptional

Passable

It was OK, but I...

Liked: Location is wonderful. The look is amazing.
Disliked: The rooms are not clean enough here are everywhere and some small particles from previous visitors. Water bottles at least two should be free for all guests. I checked in at 2 AM, staff was just annoyed. Waited at the front desk for a long time to be approached. Systems were down. Hotel looks amazing but definitely need more amenities and to be cleaner.

Highly recommended

Liked: The hotel is a perfect location for attending shows at Anaheim Convention centre and then on evenings you can shoot down to Newport Beach and eat in various restaurants

Exceptional