Exceptional

We are guests 2-3 times...

Liked: Location was convenient for our business travel.
Disliked: Cleanliness was less desirable. We asked for extra towels and linens as we had a 4 day stay. We originally booked only 3 days and needed to add an extra night, they wanted to cancel our original reservation, and then charge us almost double our original reservation nightly rate. Unreal, and very disappointing.

Great location to stay for...

Liked: Bed was comfortable. The hotel was full & very busy with a volleyball tournament next door. Staff was doing a nice job staying caught-up. Great location.
Disliked: The pool/hot tub was older and could use a good cleaning!The line at Starbucks (in the lobby) was long in the morning & afternoon as the hotel was very full.

Too many problems to stay...

Liked: Location was good, I had to leave early so I didn't have breakfast, place was clean
Disliked: I gave this a bad score because although the facility was in good shape, I requested an early check in because I had an appointment to be to at 3. When I arrived at 135 to check in I was told my room wasn't ready and that when it was as I would get a text. Then, 100+ people showed up and the line moved about 1 person per 5 minutes. I waited in line for 45 minutes thinking I would get the text my room wasn't ready ready and I didn't. So at 2:50 seeing that I wasn't going to be able to check in, I had to take all my bags back out to the car and leave them. I was late for my appointment at 3. Then I received a text that my room wasn't ready ready at 323. Past my check in time. When I returned to the hotel at 645 I waited in line another 45 minutes. My room was on the 6th floor at the farthest end of the hallway. When I got to my room at 730, my key didn't work. So I walked back down to the lobby to wait in line again for another 20 minutes. Finally getting to my room at 820. I won't be back.

Great.

Liked: Cleanliness and location
Disliked: N/A

Great

Superb

Exceptional

Exceptional