Unhelpful staff; tried charging £24 more than quote; first room full of dust, cobwebs and cigarette butts outside window. View was of a rundown building and not the partial street view quoted. My friend is severely asthmatic! Second room had one flannel for two people, no hand soap, no bible, desk lamp didn't work. The cost of breakfast is a rip off for £19 as food was very poor! Of all the hotels I've stayed in over the last 35 years, this is the worst!

Liked: None.
Disliked: Dirty and too many other negatives to mention.

Exceptional

Pleasant

Good but could do much...

Liked: Breakfast, staff and welcome drink
Disliked: TV not working and wasn't fixed. Extractor fan the same. Sink didn't drain very well - super slow.....Hotel said they would organise 20% refund through booking .com.... no word yet.

Pleasant

Disappointing.

Liked: Location was excellent.
Disliked: Hotel really dated and needs modernising. No choice of pillow. No shower gel left in the tube and an iron missing from the room.

Good

Tired hotel that’s over priced.

Liked: Location.
Disliked: Room was very small, with a lot of decor very tired. Some of the joinery had chunks took out of the Architrave to allow the main door to close. Very disappointed for the money that it cost.

Very good

Great city centre hotel

Liked: Room was clean and well maintained- looked fairly newly refurbished. Nice size, with a table and chair. Bed was huge! The bed was also very comfortable. The bathroom was a good size, and very clean. Staff were lovely, and even got a free glass of prosecco upon checking in!
Disliked: A choice of pillows (firm/soft) would have been nice, although I know I could have asked for different pillows.