The customer service was outstanding. The hotel was very clean. The overall stay was good and I will come back again.

Disliked: Nothing to mention. Eating at the hotel was a little pricey.

Exceptional

Liked: view , bed . just very nice

Very good

Liked: View was fantastic and the bed was comfortable it was right across the street from my work Christmas party
Disliked: Of all the elevators there were only two running and one of the nights we had to wait in line to use the service elevators. Then, on our check out, we had to wait over ten min to catch the elevator with both our arms packed with luggage, and then still ended up having to use the service elevator again.

Exceptional

Pleasant

Liked: Love hotel as a whole. Guest and staff are always welcoming.
Disliked: When we arrived room was not ready. However we were informed they had a booked hotel last night and have many large parties or guest today. Waited 30 minutes went back to counter and room was still night ready. So they offer ma another room on different floor. At that point I accepted. Get to room an I felt what I paid for was not for this room. I was in room 1222 the water pressure in sink was very poor. I did not complain I cope with this stay until I left. Went to Grain for dinner. They were book. Went on waiting list. When we were called they sat us behind greeting desk. Seated for 2. It was very cold. Sitting in front door to outside patio. Every time someone enter or exit patio I felt like I was. Getting sand blasted cold and wind. I had a shirt on because I was staying in hotel. So I asked waitresses we could move. She seemed irritated and told us we can go back on list and wait for 45 minutes or just deal with where we were seated. I that point I was ready to go. My lady went to the gentleman at desk and pointed to a table away from door where customers had left but table need cleaning. And he said yes and made arrangements by staff to reseat us.

Passable

The worst

Liked: The worst
Disliked: The worst

Exceptional

Very good

Liked: convince to everything
Disliked: no complaints

Disappointing....

Liked: The location.
Disliked: customer service was awful from check-in, restaurant service, check-out.prices were too high.. this is Norfolk VA NOT NYCthe room was pretty shabby for the price, bed headboards had stains, lamp shades brokenordered a bottle of champagne to be delivered to room at check-in, never received, however at least I wasn't chargedover-charged for room and am still trying to resolve