Exceptional

Poor

Liked: Hotel was fine, staff was friendly
Disliked: Hygiene is a huge problem! There were spiders in the bed linens and we woke up in the morning with horrible bites

Exceptional

Overall cost effective.

Liked: The staff were friendly. Breakfast wasn’t bad. Parking spots were easily available. Accessibility to the shopping mall. And great restaurants
Disliked: If privacy card isn’t placed on the door. Please note that the room needs to be cleaned. Or at least attempt to. We had someone come clean day 1 and she rushed it like she needed to get out of our hair as soon as possible. The remaining 2 days stay saw no cleaning. I thought it wasn’t great. Wouldn’t make me not rebook but I’d love to see that change.

Superb

Good

Liked: Good environment overall good cleanliness

Exceptional

Superb

Disliked: Ac unit only worked on high fan so blasted on and off all night. If not on room heated up in 1/2 hour. Didn’t get a quality sleep at all for a $300 night.

Bad

Disliked: We checked in @3pm and the room had only two paper cups for tea or coffee ? I had call room service there was no hot water kettle and there was two bags of tea ..I had to borrow te from my brothers room ..my mom and I had rough night I asked for quiet room and my brothers family had same issue you can hear since 8pm till 2-3am children runnin above us and people walking ..people talking every 15-30min to every hour outside our doors all around and above us..everyone was tired the next day ..when we checked out I was advised I’d get email of my bill..I’m perfectly sure lady who checked me in did typo ..I don’t have any accent except Canadian English as I lived Toronto all my life ..still yet to receive receipt…I will not do stopover here next time we visit before we go to our main hotel