Confy and great location

Liked: Beautiful and confort room
Disliked: there was a roach in the room

Is beautiful

Liked: Yes like

Good but too expensive not...

Liked: Location
Disliked: Too expensive for what they offer, they don’t even have slippers in the room.

Disappointing

Not worth that giant price.

Liked: Not worth the price.
Disliked: Blocking excessive amounts on your card without authorization. Business corner doesn’t work. Printer not working, scanner not working, printers never have paper. Staff not solving problems. Only Frank (Francisco) is really trying to help and the only normal of front desk.

Excellent hotel with good amenities...

Liked: I liked the location, not too far from the centre (though during weekdays traffic can be horrendous so can take up a lot of time, e.g. from international airport to this hotel during rains and rushhour, took us about 1.5 hours). Very close to largest (?) mall of Mexico City and easy to get out of the city. Hotel has nice gym and pool on top level and good Executive lounge on 9th floor. I’d like to nominate Jonathan for the best concierge award of the Hilton Hotel chains. He is really keen to provide you the best possible options for sightseeing and also does not hesitate to call off a tour if not worthwhile (due to rains e.g.).Ubers to the airport and city centre, mall, readily available.
Disliked: Staff in general were very helpful. One incident, i found particularly annoying when i got chased down to my room by a waiter because I had not signed off on my breakfast bill. Could this not been done some other way?

Superb

Exceptional

Exceptional