Hilton Mexico City Airport, Venustiano Carranza

Very good

Liked: The restaurant food was horrible. That was my only complaint.
Disliked: The restaurant food was horrible. That was my only complaint.

Convenient but issues that management...

Liked: Clearly the advantage of the Hilton is that it is right in the airport.The room layout works well.
Disliked: Due to alterations there is no signage to find the access to the hotel. We have stayed there several times, but this year the access was difficult to find.The lifts to the reception have no floor labelling, and are very erratic. The escalator that appears to serve it does not actually go to the reception.The room had a strong smell from the drains, which did not go even after running water into the trap. The ventilation is poor with a low oxygen level The beds were soft, but if you had two people in the bed you would be falling off as the sides were soft.Pricing high compared with nearby similar status hotels.

Superb

Comfortable stay

Liked: conveniently located inside terminal one of Cuidad de Mexico airport. Hotel was clean and breakfast was amazing. Would definitely recommend and will be staying here again when traveling.

Best hotel in the Airport.

Liked: Everything: location, convenience, good food at the restaurant, very professional staff,room was clean and with all the amenities. I noticed some items that needed attention and conveyed to the Manager; there wont be any corrections to hidden damages due to wear and tear, unless guests bring those to their attention, and by no means that diminishes their excellence, on my opinion still is a five star accommodations.
Disliked: nothing that I can think off it, wait Yes afraid of elevators? don't worry one is being installed to improve said service (I notice ). We were very happy on our stay Dec 4, 2024 and again on Dec 10, 2024. I will be a loyal customer for any future trips to Mexico City

Exceptional

Enjoying life with a good...

Liked: Convenience, when requested cleaning service it was fast respectful and professional (escencial workers) are to my opinion are of top importance to the success of any hotel, managers don't clean, owners don't excell without a good team.
Disliked: N/A

Ok but not at Hilton...

Liked: The excellent location

Great location but heavy price...

Liked: The hotel serves it's purpose of being right inside the terminal with good breakfast on offer. Nothing can beat the location, rooms were clean and refurbished.
Disliked: There is a lot of noise not coming from the airplanes surprisingly but from the lobby and lounge of the hotel, the noise reflects inside the atrium onto the bedroom windows. Too expensive for the purpose of my stay 1 night before a flight.