Hilton Los Angeles/Universal City Guest Reviews
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0.5 miles from Universal City centre |
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Barbara, Murrieta, visiting CBS Studio Center Tue, 30 April 2013
Beds are always a favorite.
Liked: Clean; friendly staff; great location; great food.
Mary S, San Jose Thu, 15 November 2012
I spent an awesome weekend at the Hilton and enjoyed every minute. Great rooms, comfy beds, and friendly staff. The shuttle was convenient for going into the park and City Walk. Bottom line - I would book again.
Liked: Wonderful, comfortable rooms with great views. Excellent seafood buffet.
Mike, Mission Viejo Tue, 19 April 2011
I felt that it is very over rated and not worth the money. Lacks general accomodations, a simple meal is not available unless you order room service. Food at the pool is limited to certain times as well.
Liked: Glamorous but not worth the money.
Disliked: Ice machines didn't work, only meals you can get are buffet or room service. No cocktails until 11:00am, half the elevators didn't work.
Giovany Sun, 20 April 2025
Exceptional
Melanie Sat, 19 April 2025
Good
Liked: Pool and bar
Disliked: Wi-Fi wasn’t free and beds were small. Expensive.
Kevin Sat, 19 April 2025
Convenience due to close proximity...
Liked: Walking distance to Universal Studios and City Walk
Anil Fri, 18 April 2025
It was very relaxing and...
Liked: Great friendly staff. Beautiful view.
Disliked: All was Great.
Rosa Thu, 17 April 2025
Very good
Liked: Pool and hot tub space was a big open area that was beautifully set up.
Disliked: Pool heated but still felt cold at night. Temperature should increase to 80s at night.
Adam Tue, 15 April 2025
Very good
Liked: Cleaning service did not clean our room for two days. We had to call from desk to have them clean the room.
Tanyarat Tue, 15 April 2025
Good
Janice Mon, 14 April 2025
An exceptional stay for an...
Liked: Clean bright and even though it was full it wasn’t crowded. The staff were always pleasant and friendly. I requested a microwave for my son whose coeliac and it was no trouble and was in the room within minutes of the request. I would definitely recommend this hotel for anyone heading to universal studios. I did not visit five on the hill restaurant but it looked beautiful and we plan to dine there next time.
Disliked: Liked everything
Rachal Sun, 13 April 2025
An excellent base to explore...
Liked: Proximity to universal
Disliked: Could do with better grab and go breakfast options for those on a budget
Donna Fri, 11 April 2025
Pleasurable
Liked: Convenient access to the park, staff was very nice. Hotel was very beautiful and clean. Loved the view from window to the park and city. 2nd time staying.
Disliked: Bed was not comfortable, No free Wifi when mini hotels offer for free. Breakfast is way too expensive and no free breakfast. Pool & hot tub was dirty which was a surprise because wasn’t on last visit. Parking card didn’t work upon departure and had to use credit card to exit . Called for credit back to card for double billing and staff was very helpful and stated a credit will appear on my card.