My fiance and I had the best time ever. All the staff were fantastic. The food was out of this world. Room service was great. Would definitely use this hotel again.

Liked: Absolutely amazing.

Exceptional

Liked: Location, clean room, service

Nice hotel in good location

Liked: Good location. Clean and comfortable. Nice breakfast

Disappointed with inefficient attention to...

Liked: Good breakfast, location great for Wembley Arena where we went to see Boris Brejcha.
Disliked: I booked the Anniversary extra for £80. However on arrival there was no champagne or chocolate strawberries in the room. I had to go down TWICE to talk to reception before these were finally delivered almost an hour later. This really spoilt the surprise gift I bought for my husband.

Great stay all round. Good...

Liked: The gym and pool.
Disliked: The delay on the access control in the lifts, it was very confusing for guests

Exceptional

Liked: Comfy bed, great sizes room, right next to the venue I was going to
Disliked: One of the more pricey options but everything else made up for that

Best customer service

Liked: I like the staff particularly Jonathan. It was not comfortable in our first night but he upgrade our room to executive family room with access to the lounge with free breakfast... he is a star and very nice and accomodating...best gift in our special day
Disliked: Only few bits on our first night but it was sorted brilliantly

Superb

Everything was brilliant except not...

Liked: Breakfast was fantastic, room was lovely. Enjoyed the Sky Bar.Staff were all brilliant.
Disliked: My wife and I had planned to use the pool and sauna on the Sunday morning after breakfast only to be told that it was out of action. On Saturday when we checked in, the lovely member of staff spoke about the pool and sauna being available to use. So we packed up and left straight after breakfast.

Exceptional