Exceptional

Comfortable and convenient stay!

Liked: I chose the hotel for a comfortable stay before our flight from Terminal 4. It was perfect for us for this reason and everything was well connected. Omar at the baggage area was extremely friendly and helpful. He was great with my son and kept him entertained with a book and a treasure hunt while we waited in the reception area. The Market was ridiculously overpriced - cheaper to buy in the airport. The bed was extremely comfy and the shower was great too. Would definitely stay again.
Disliked: How a soft drink cost five pounds or so from The Market.

Brilliant, nice place to stay...

Liked: Excellent location for Terminal 4 transit really nice and comfortable evening food was very nice, breakfast couldn’t ask for more. Recommended for all terminal.
Disliked: Evening meal service was a very slow but couldn’t fault nothing else.

Very satisfying

Liked: Clean and tidy

Great location, really nice hotel,...

Liked: Rooms were nice. Beds were comfortable. Breakfast was good.
Disliked: The absolute rip-off prices of anything additional you might need, for example, charging over £6 in the bar for water and in the hotel shop soft drinks were £5. We were travelling with four children and did not have drinks left, so needed more. As a family of six, one water each was costing us £30. It's ridiculous, and as you are in an airport there is not really any options so it feels like this is taken advantage of. Also, restaurant prices are too high for the food you get. The food is good but again, Very Expensive. We spent nearly £400 on food and drink on a one-night stay.

Superb

Very good

Bad

Liked: There's no water no slep, allot of moving of workers I couldn't sleep, small bed.
Disliked: Nothing

Exceptional