Hilton Lake Taupo

Will be returning it was...

Liked: The best hotel I’ve stayed at in a while. Loved the pools, breakfast, rooms, bed & bathroom and tub.

Not the level of quality...

Liked: Room was spacious. Bed was comfortable.
Disliked: Unfortunately, our experience at the hotel fell short in several areas. The shower ceiling had mold, and upon arrival, we noticed a strand of hair on the bed and another on the nightstand, which raised concerns about cleanliness. We tried the room service and ordered a beef burger, but it was overcooked and had a burnt taste.There were also a few inconveniences in the room itself. Neither of the phones worked, the TV was awkwardly placed, making it uncomfortable to watch, and there were no spare pillows or blankets available in the closet. To add to the disappointment, our room wasn’t cleaned or refreshed during our entire two-night stay. For a hotel in this price range, we expected a much higher standard of service and comfort.

Very good

Exceptional

Relaxing

Liked: Facilities , swimming pool , steam room, spa, gym room, secure carpark
Disliked: 2 things : 1 - swimming pool area not clean , rubbish everywhere not clean on that night and still there the next morning, dirty towels laying around when no guests are here, no clean towel either 2 - luggage carts left behind fire escape doors blocking the path

Exceptional

Very good

very good

Liked: Great place to stay, like the professionalism and quality.
Disliked: Our room was 416, the air con seemed very noisy, especially noticeable at night.Would prefer the rooms facing the pool if ever there was the option.

Pleasant