Overall, my stay at Hilton...

Liked: I had an overall pleasant experience at the Hilton Lake Las Vegas Resort & Spa, especially with how accommodating they were to my needs. I really appreciated that they allowed me to check in early at no extra charge. To top it off, they surprised me with a room upgrade for my birthday, which was a lovely touch, and they also sent me a birthday card along with mini cakes. The staff was absolutely amazing throughout my stay—everyone was friendly, helpful, and made me feel welcomed.
Disliked: However, there were a few things that didn’t meet my expectations. The spa, which I was really looking forward to using, was essentially inoperable during my stay, but the hotel still charged high fees for access to a service that wasn’t available. This was a major letdown, especially when you’re paying for an experience that you can’t fully enjoy. Additionally, considering that Hilton Lake Las Vegas was the host of the 49ers for the Super Bowl of 2024, I was disappointed by the overall upkeep of the property. The hotel felt dusty and not as well-managed as I would have expected for such a high-profile event. It’s clear that the owners need to invest more in maintaining the property to match the caliber of the events they’re hosting.All in all, the staff and personalized touches for my birthday made my stay special, but the lack of spa facilities and the overall condition of the hotel left something to be desired.

Exceptional

Very poor

Liked: Bed was comfortable
Disliked: The whole place reeked of mildew and nasty smells throughout the whole place

Exceptional

Passable

Disliked: No pool or hot tub use was unacceptable. The entire reason we paid more to stay here was to swim in that beautiful pool. Not ok at a “resort”No help getting luggage to room. No carts so we had to carry luggage from parking lot to 5 th floor. We are in our mid 70s. No offer of assistance.

This is a big hotel...

Liked: Nice rooms and staff
Disliked: This hotel needs an update. Not enough electrical outlets or chargers for phones and tablets. Once nice trim is a bit off and scuffed.

Overall good but cleanliness was...

Liked: Close to restaurants and staff was nice.
Disliked: Sinks backed up. Floor was visibly dirty and looked like it hadn’t been vacuumed in a long time. Food and dishes left out in the hallway in front of at least 10 rooms from the time Lee checked in at 4pm until we went back in our room at 10pm incredibly dirty.

Very good

Exceptional

Liked: A beautiful hotel just a half hour off the strip, tucany-style premise with a very nice patio, large rooms with comfy beds, nothing to critisize.