Liked: Staff were lovely except for a guy who brought additional tea and milk (only 2 tea bags and milk pots in room on arrival) and hovered for a tip.
Disliked: Checked in just after lunch. Room was roasting and thermostat didn't seem to be working. Reported it to the housekeeper who agreed and said she'd call maintenance. We then went out. Came back about 11.30pm and room was still extremely hot (this was March). Tried to sleep on top of the bed but eventually got up at 6am because it was so hot and stuffy and had a cool bath! Heard apparent maintenance work going on overhead and fan came on shortly after. A pity it hadn't been done when first reported.

Disliked: None.

Very good

Exceptional

Very good

Superb

Superb

Liked: Really friendly & helpful staff. Excellent breakfast.

OK, but would not come...

Liked: Room was fine no issues, Breakfast was really bad..
Disliked: Food was not fresh, especially bread and cheese were old.:(

Comfortable surroundings, with poor staff...

Liked: We have stayed here many times over the last 30+ years, always enjoyed the facilities until now.
Disliked: You have to pay your swim! The bar manager was extremely rude, and unwilling to help with small requests such as fresh milk and biscuits! Then was rude to me and my husband and friends. He took great delight in telling me’ this is not a 5 star hotel’! He’s not a keeper!No quality refreshment facilities in the room! A very cold experience!

Exceptional

Exceptional