Hilton Garden Inn Westbury Guest Reviews
Write a review
0.8 miles from Westbury centre |
Write a review
Melissa, Brooklyn, visiting Northwell Health at Jones Beach Theater Sun, 21 July 2013
Enjoyed every bit of my stay at this hotel! I checked in at about 3:15 pm for one night, as I was going to a concert in Wantagh, NY and didn't want to take the LIRR back to Brooklyn in the dead of night. Lobby area was light, airy and welcoming. Check-in was quick and I accessed my room on the first floor. Room was clean, with standard amenities and good space for a king sized room. Bed was comfortable and I slept well. As a bonus, Westbury Mall is right across the street with brands like Dave and Busters, Bed Bath and Beyond, Marshall's and my new favorite, The Cheesecake Factory. Standard hot breakfast the next day, with great choices including omelette and waffles made to order. Quick check-out if you use their 'Zip-Out Check-Out' option. If you have nothing to dispute on your hotel bill, just call the front desk to check out and leave the hotel keys in the room. Great deal with this hotel, I highly recommend it and would stay there again.
Liked: Great location; clean rooms and good amenities.
Disliked: None.
Jeffrey, Erie, visiting Flagstar at Westbury Music Fair Mon, 3 June 2013
Liked: Hotel was great. Very clean. Staff very accommodating. Had a very good night's sleep!
Jamar Mon, 28 October 2024
Exceptional
Carmen Mon, 14 October 2024
This Hilton hotel has seen...
Liked: The location was close to our destination. It was approximately 9 minutes away. The bed sheets and cover were very clean. The bathroom was clean. The space suited us with 2 televisions, a fridge and microwave. There was a coffee machine but we didn’t use it. Coffee and tea was complimentary but cost of breakfast was high. Staff and guest were nice.
Disliked: The rugs and furniture are well used and can use an industrial strength stream cleaning job. I did not feel comfortable sitting on the couch, so, I sat on the business chair and almost fell back off the chair. Some of the screws on fixtures are loose as the panel on the wall and door lock plate.
Kevin Sun, 6 October 2024
Exceptional
Shakeena Thu, 19 September 2024
Good
Steven Mon, 2 September 2024
Very good
Fiona Tue, 27 August 2024
never again
Liked: The location was great
Disliked: Room 241 - floors were dirty, Bathroom was worn out, some of the bottle pumps were broken, smelled like cat pee, moved furniture to get light over bed, worn out bed
Philip Tue, 27 August 2024
Poor
Disliked: Reserved regular 2 queen beds room. But got handicap room. Didn't want tub shower. No furniture with drawers to put clothes Way.Lobby and corridors were dirty. Not what I expect from a Hilton facility.
Tiberiu Thu, 22 August 2024
Very good
Disliked: one elevator was no working. in my first room were ants on the table
Darren Sun, 18 August 2024
Good
Young Fri, 16 August 2024
Somewhat frustrating...we will not be...
Liked: location was good for what we needed.... exterior was acceptable...breakfast bar LOOKED good (see what I disliked to see what I said about breakfast
Disliked: Asked for early check in... was told on phone shouldn't be an issue they were not sold out even though I her we were traveling 8 hours in tropical storm Debbie.....got there, guy at desk said,' no rooms available till around 2:00!!' I told him what I was told, he said sorry no rooms... I said we have a function to go to at 11:00 we can't wait till 2:00!!! he said 'Well, maybe the cleaning staff will get a room ready when they come in.....now mind you as he was talking on his phone with, I'm guessing his wife and kids THE WHOLE TIME!! UNACCEPTABLE CUSTOMER SERVICE!!!! I went to use the restroom; came back he says 'OH I just looked. we had a cancelation, so we have a room'....So why didn't' he look earlier??? The room was stuffy, no AC on, carpet smelled....I come back to tell him but another guy was there now and i told him room was unacceptable I know we may have to wait since you don't have any more rooms, but we'll go elsewhere, but he says he has a couple more rooms......?!?!?! so he switched us room was SLIGHTLY better (musty smell) but AC worked....mattress was too firm uneasy rest....long story short NO WHERE near Hilton standards!!!! the place needs renovated...room for 2 night was $653!!!!!!no where worth that!!! OH and my reservation said Breakfast included' but lady at breakfast bar said' this is a hot breakfast its $10....?!?!?! so, we didn't purchase it but found out on CHECKOUT the Continental breakfast was free, but nobody told us that??!!?!!?