terrible

Disliked: halls and room were stained and dirtyhair between sheetsno hot water the night we arrivedwe have always had great experiences with Hilton Gareden Inn but not at this locationI was told that night they would discount my room then the next morning they said they could not discount room.

I think I should get...

Liked: Too expensive.
Disliked: Ice maker was out of order on my floor. So ice had to be asked were to find, and it was in a locked room on lobby floor. Three exercise machines didn't work, television at bar didn't work, the commode made sounds all night interrupting my sleep, The $15 per person breakfast price was too steep. I had to ask for coffee in the lobby, it wasn't clear that it wasn't free for patrons. The coffee maker in the room malfunctioned and had to be replaced. I stayed two nights and I had to ask for towels to be replaced.

My kids and I enjoyed...

Liked: My kids had fun swimming in the pool and using the hot tub for a few minutes. We enjoyed a good dinner and I had a yummy drink.
Disliked: The facilities were clean, but the carpeting and wall color was a bit dark and drab. I feel the room was dated, as most hotel rooms have beds that go all the way to the ground now, but these beds still had space under them. And I know that gets dusty and difficult to clean. The rooms felt clean, though. The furniture was brown and basic, nothing streamlined or sleek. And the hallway carpets had stains.

Very good

Liked: Well maintained and clean property

Pleasant

Liked: There was a roach in the bathtub
Disliked: The roaches

Exceptional

Exceptional

Superb

Not a true representation of...

Liked: Front desk was kind
Disliked: After 13 hours in the car, we arrived to our room to kill several roaches. The front desk offered us a room switch. When I pulled the comforter back to lie down, a large brown crusty stain was on the bed. Clearly had not been changed or cleaned. Disgusting