Hilton Garden Inn Tyler Tx, Tyler

Passable

Liked: Room size, Bed, Quiet night, Parking
Disliked: Where do I start?Arrival: No one in lobby. One small check in desk. One clerk on phone with a confused customer. This took 10 mins. Handed my card and ID and computer would not run. Took forever. Check in was 20 mins in an empty hotel.Bathroom: bath faucet in 237 is coming out of the wall, hanging downFire alarm! Room fire alarm was painfully loud, to the point of damaging my ears. Alarm went off and on for 10 mins, and then stayed on. I thought it was an accident at first, but decided to exit finally. I could not see a sign to the stairs. I was so disoriented because of how loud the alarms were. I exited in some alley to the side. There was no sign as to which door to go out when I got to the bottom of the stairs. When I went out, I figured out I was at the side of the hotel. I went to the front and saw the firetrucks and others outside. All was resolved in another half hour and we were offered free breakfast.I tell you what - free breakfast when I already had a business breakfast did not feel very fair to me for the hour of chaos and anxiety I had. This hotel is HUGE. I was staying here hoping to bring 140 women May 2025. I did not even talk to the group sales person because of my experience. I went the next day to Fairfield Inn, a beautiful facility, and they offered me $121 per room for my group. I wish I had stayed there. I paid an unreasonable amount for this experience. Hilton Garden Inn usually has a lovely lobby, nice reception area with 3 people sometimes, and they don't have water pipes that burst that set off alarms!

Clean accommodations.

Liked: Location and availability
Disliked: Could not close the drapes in the room to block out the light from the parking lot. The solar shade is not dark enough to block the light.

It was an enjoyable stay....

Liked: Location of the hotel was convenient. Near shopping and restaurants. Staff was very friendly and helpful.
Disliked: Air conditioning was very noisy. We had to turn it off in order to to get a restful sleep.

Superb

Liked: Very clean. Well laid out. Friendly staff and smooth checkin
Disliked: Nothing

Great staff, breakfast but rooms...

Liked: Coffee in the room is a step up. All staff was a pleasure to meet. Breakfast, coffee in lobby was excellent. Staff showed they were a happy group of individuals working together to make sure our visit was pleasant.
Disliked: Hilton is nice but the room lay out has the bathroom door when opened blocks exit/entrance to room. Tyler, Texas Super 8 at $50/night is more than twice as nice as room design at the Hilton. Staff at Hilton is superior to Super 8. Room comfort, Hilton comes up short. Shampoo in bottle has the potential to be contaminated. Super 8 has personalized bottles & soap bars.