Exceptional

Exceptional

Superb

Not a true representation of...

Liked: Front desk was kind
Disliked: After 13 hours in the car, we arrived to our room to kill several roaches. The front desk offered us a room switch. When I pulled the comforter back to lie down, a large brown crusty stain was on the bed. Clearly had not been changed or cleaned. Disgusting

Superb

Very good

Liked: Clean, friendly ,easy checkin

The room standards were not...

Liked: I liked the location.
Disliked: The handicap bathroom did not have a tall toilet. The beds were worn down and uncomfortable. The carpeting was badly stained in the hallways and the elevator flooring was horrible. The refrigerator in the room did not fit in the cabinet, every time you pulled on the door it nearly fell out of the cabinet.

Passable

Liked: Room size, Bed, Quiet night, Parking
Disliked: Where do I start?Arrival: No one in lobby. One small check in desk. One clerk on phone with a confused customer. This took 10 mins. Handed my card and ID and computer would not run. Took forever. Check in was 20 mins in an empty hotel.Bathroom: bath faucet in 237 is coming out of the wall, hanging downFire alarm! Room fire alarm was painfully loud, to the point of damaging my ears. Alarm went off and on for 10 mins, and then stayed on. I thought it was an accident at first, but decided to exit finally. I could not see a sign to the stairs. I was so disoriented because of how loud the alarms were. I exited in some alley to the side. There was no sign as to which door to go out when I got to the bottom of the stairs. When I went out, I figured out I was at the side of the hotel. I went to the front and saw the firetrucks and others outside. All was resolved in another half hour and we were offered free breakfast.I tell you what - free breakfast when I already had a business breakfast did not feel very fair to me for the hour of chaos and anxiety I had. This hotel is HUGE. I was staying here hoping to bring 140 women May 2025. I did not even talk to the group sales person because of my experience. I went the next day to Fairfield Inn, a beautiful facility, and they offered me $121 per room for my group. I wish I had stayed there. I paid an unreasonable amount for this experience. Hilton Garden Inn usually has a lovely lobby, nice reception area with 3 people sometimes, and they don't have water pipes that burst that set off alarms!

Clean accommodations.

Liked: Location and availability
Disliked: Could not close the drapes in the room to block out the light from the parking lot. The solar shade is not dark enough to block the light.