Hilton Garden Inn Tampa Northwest/Oldsmar, Oldsmar

Liked: Very friendly staff; clean and comfortable.
Disliked: No exhaust fan in the bathroom.

Really liked the bed; it was very comfortable.

Liked: Beds.
Disliked: None.

Pleasant

Liked: Was clean, comfortable beds. Average breakfastBut they didn’t clean/ arrange our room for 4 nights. Only knocked the door once to clean it on 1st January at 9am! …Not bad overall but there are better places around

Exceptional

Good

Met our expectations

Liked: Location

Bad

Disliked: Check in time was 3:00 p.m.. sat in the parking lot with multiple other travelers because they had no rooms available till 5:00 p.m. the garbages everywhere were overflowed took multiple pictures. The entire hotel reeks of mold

Exceptional

Poor

Disliked: The lack of internet and the unwillingness of staff to assist.

Nice place, not so nice...

Liked: Bed were extremely comfortable and rooms were VERY clean. Didn’t eat the breakfast as it was not included. Small buffet for extra $12.95. Location was good. They did refund my money for 1 of the 3 nights because power went out on Thursday evening and didn’t come back on until the next week. 1 night with power, 2 nights no power = 1 night refund.
Disliked: Javier (supposedly night manager) said he would help us get our stuff down from the 5th fl since power was out from hurricane. He past by us on the 4th fl and went down to the other end of hallway and down that staircase so he didn’t see us again. No HELP!! Just me and my 76 yr mother. Not to mention we had 2 handicap people we had to get down 5 flights of stairs. Thanks A lot Javier!!

I would not evacuate to...

Disliked: No generator no staff help to get luggage from 5th floor down with no power or elevator, two rooms that included 2 people with health issues

Poor

Liked: Nice room, pet friendly
Disliked: The restaurant was only available for breakfast. It was not even as good as the free breakfast at a Comfort Inn and cost $13.. Lost power at 7 pm because of a hurricane. What made it a horrible experience was that there was no backup generator, You could see the other businesses including hotels as well that did,, This is the 2nd time that I have evacuated to this hotel and my last. I am a 65 year old woman, I had to make 6 trips up and down the stairs from the 3rd floor since there were no elevators.