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Hilton Garden Inn Syracuse eee - (888) 323-5826
Hilton Garden Inn Syracuse, 6004 Fair Lakes Road, East Syracuse, NY -(888) 323-5826
Area: East Syracuse
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BOOK ONLINE OR CALL - (888) 323-5826
4
HOTEL RATING: 
VERY GOOD
4 out of 5 (350 Ratings)
1.8 miles from East Syracuse centre
BOOK ONLINE OR CALL - (888) 323-5826
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Hotel Description
Located 4.8 miles from Le Moyne College, Hilton Garden Inn Syracuse offers 3-star accommodations in East Syracuse and features a garden, a shared lounge and a bar. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a hot tub. The property has room service, a 24-hour front desk and luggage storage for guests. The rooms in the hotel are equipped with a TV with cable channels. All rooms at Hilton Garden Inn Syracuse have air conditioning and a desk. Buffet and American breakfast options are available at the accommodation. Hilton Garden Inn Syracuse has a sun terrace. The hotel also provides a business center and guests can use the on-site ATM machine at Hilton Garden Inn Syracuse. NBT Bank Stadium is 5.8 miles from the accommodation, while Syracuse Regional Transportation Center is 6.2 miles from the property. Syracuse Hancock International Airport is 1.9 miles away.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
B
Airport Shuttle
Other Amenities
` Free Parking
` Garden
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` BBQ facilities
` Private check-in/check-out
` Wheelchair accessible
` On-site parking
` indoor pool
` kitchenware
` 24-hour security
` Designated Smoking Area
` Fireplace
` Free Wi-Fi
` Kitchen
` Restaurant(s)
` Daily Housekeeping
` English
` Convenience Store
` Non-Smoking Rooms Available
` gift/souvenir shop
` taxi service
` Shops on site
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` Food delivery
` balcony/terrace
` ATM or cash withdraw on site
` Body thermometer available
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Spa services
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Cleaning products available
` Pets allowed (charges may apply)
` Xerox/fax in business center

Hilton Garden Inn Syracuse Guest Reviews

Overall Average Score: 
Very Good (4 out of 5)

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3.5

Good - 3.5 out of 5

Sherri Tue, 1 April 2025

Good

Liked: Convenient locationFriendly staff
Disliked: No extra blankets or pillows when I requested some. Restaurant was closed. Shower spray/pressure was poor.

3

Pleasant - 3.0 out of 5

Sienna Mon, 31 March 2025

Not satisfied

Liked: The spa tub was relaxing.
Disliked: The kitchen closed at 8:30pm even though the paper that I was given with my room key, said that it was open until 10pm. I had to then order out spending more than I has expected to. The bartender was kinda rude about it. I had to listen to barking darks until after midnight and then was woken up the next morning at 6:27am because the dogs were barking (for a good 15mins). I also had a cold shower being that there was no hot water. I had the water all the way on hot. My boyfriend ended up leaving and not even staying the night. I booked the hotel to celebrate his birthday and he didn't even stay the night. When it was time to get ready to check out, I took the bedsheets and pillow cases and put them in a pile next to the door (I do this wherever I stay, I know it helps housekeeping) and bagged the garbage up as well and placed it next to the front door. When I saw the mattress, it was covered in yellow stains leaving one to think that they're urine stains, I felt so disgusted thinking about having slept on pee stains all night. This was not a great experience, I honestly feel like my $400+ was a big waste, money I won't get back. I did let the front desk attendants know (twice) about how upset that I was. I did ask to speak to a manager but I was told that there are none on the weekends. The front desk attendant even said that I had looked exhausted, that says alot. I have video footage showing the bedstains. I was definitely upset with this whole experience.

3

Pleasant - 3.0 out of 5

Heather Mon, 31 March 2025

Pleasant

4

Very Good - 4.0 out of 5

Kateryna Sun, 16 March 2025

Very good

1.5

Poor - 1.5 out of 5

Dustin Fri, 14 March 2025

Poor

Liked: The pool/hot tub was nice. Convenient parking. Good location
Disliked: We asked for a crib for our 2 year old, we got there and there was a cot in there. We went to the desk to ask for one and the lady said there wasn't anyone there to get one but she would see if next door could bring one over. Our 2 year old wouldn't sleep. It was a very restless night.

2.5

Fair - 2.5 out of 5

Joelle Tue, 11 March 2025

Passable

4.5

Wonderful - 4.5 out of 5

Mary Mon, 10 March 2025

Superb

0.5

Poor - 0.5 out of 5

Krystal Mon, 3 March 2025

I’m irritated it cost so...

Liked: Clean nice and comfortable
Disliked: The jacuzzi had way to much chlorine and when I went back toMy room to shower the water was warm not hot so for 230$ a night I was pissed I could have stayed at motel 6 for the same treatment

3

Pleasant - 3.0 out of 5

Ashleigh Thu, 20 February 2025

Could have been better

Liked: Very clean
Disliked: Leak in the hallway by the pool. Breakfast not included

4.5

Wonderful - 4.5 out of 5

Jtnccc Sun, 16 February 2025

Superb

Liked: Food was good, staff was friendly , no complaints

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Hilton Garden Inn Syracuse 6004 Fair Lakes Road, East Syracuse, NY