Hilton Garden Inn Syracuse Guest Reviews
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1.8 miles from East Syracuse centre |
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Sherri Tue, 1 April 2025
Good
Liked: Convenient locationFriendly staff
Disliked: No extra blankets or pillows when I requested some. Restaurant was closed. Shower spray/pressure was poor.
Sienna Mon, 31 March 2025
Not satisfied
Liked: The spa tub was relaxing.
Disliked: The kitchen closed at 8:30pm even though the paper that I was given with my room key, said that it was open until 10pm. I had to then order out spending more than I has expected to. The bartender was kinda rude about it. I had to listen to barking darks until after midnight and then was woken up the next morning at 6:27am because the dogs were barking (for a good 15mins). I also had a cold shower being that there was no hot water. I had the water all the way on hot. My boyfriend ended up leaving and not even staying the night. I booked the hotel to celebrate his birthday and he didn't even stay the night. When it was time to get ready to check out, I took the bedsheets and pillow cases and put them in a pile next to the door (I do this wherever I stay, I know it helps housekeeping) and bagged the garbage up as well and placed it next to the front door. When I saw the mattress, it was covered in yellow stains leaving one to think that they're urine stains, I felt so disgusted thinking about having slept on pee stains all night. This was not a great experience, I honestly feel like my $400+ was a big waste, money I won't get back. I did let the front desk attendants know (twice) about how upset that I was. I did ask to speak to a manager but I was told that there are none on the weekends. The front desk attendant even said that I had looked exhausted, that says alot. I have video footage showing the bedstains. I was definitely upset with this whole experience.
Heather Mon, 31 March 2025
Pleasant
Kateryna Sun, 16 March 2025
Very good
Dustin Fri, 14 March 2025
Poor
Liked: The pool/hot tub was nice. Convenient parking. Good location
Disliked: We asked for a crib for our 2 year old, we got there and there was a cot in there. We went to the desk to ask for one and the lady said there wasn't anyone there to get one but she would see if next door could bring one over. Our 2 year old wouldn't sleep. It was a very restless night.
Joelle Tue, 11 March 2025
Passable
Mary Mon, 10 March 2025
Superb
Krystal Mon, 3 March 2025
I’m irritated it cost so...
Liked: Clean nice and comfortable
Disliked: The jacuzzi had way to much chlorine and when I went back toMy room to shower the water was warm not hot so for 230$ a night I was pissed I could have stayed at motel 6 for the same treatment
Ashleigh Thu, 20 February 2025
Could have been better
Liked: Very clean
Disliked: Leak in the hallway by the pool. Breakfast not included
Jtnccc Sun, 16 February 2025
Superb
Liked: Food was good, staff was friendly , no complaints