very nice

Liked: very clean and friendly
Disliked: pay for parking

Exceptional

Liked: Cleanliness

Passable

A great place to stay...

Liked: This is a great inn that is very convenient to the trolley - it's about a block away. Everything was clean and comfortable. Would highly recommend it.
Disliked: nothing

Exceptional

Liked: Everything was perfect !!

Kitchen & Restaurant severely understaffed...

Liked: The location was nice. The St. Johns River is across the street and can be viewed from the rooms on that side. I didn't do any sight-seeing, because on Wednesday & Thursday, most everything was closed due to Hurricane Milton, including local restaurants and Uber deliveries. The beds & rooms are very comfortable. There were a lot of dogs here during this hurricane evacuation, but all were leashed and well-behaved. The Manager was exceptionally personable and very apologetic about the lack of support staff in the restaurant & kitchen during a full-capacity booking week. Maybe the franchise owner of this Hilton hotel will read this review and do a much better job going forward. Tangible incentives work well when you need additional staffing, for example. In other words, where were you when your restaurant ship sank captain? What could you have done differently to have prevented this horrible customer experience for EVERYONE who patronized your restaurant all week long for breakfast & dinner?
Disliked: Not the best choice as a FL Hurricane Evacuation destination. Tuesday, 10/8/2024: The franchise-owned St. Augustine, FL Hilton, 1600 N. Ponce De Leon was booked to full capacity because of the Hurricane Milton mandatory evacuations in Florida. There was only 1 person checking people in & out at all times. Often, there was no one available at the reservations desk for long periods. There was only 1 person prepping/cooking in the kitchen and only 1 restaurant server/bartender/order taker at all times all week. From sitting down in the restaurant to receiving your food (whether it was a full steak dinner or just a garden salad) took 2 hours to receive for each guest who placed a food order. Breakfast menu orders also took 2 hrs. to receive. By Thursday, the restaurant was out of every dinner menu item except hamburgers & salads. I checked out Friday morning, so I don't know if the restaurant was closed for dinner or if they still had some hamburgers & salads left.

Birthday celebration

Liked: Clean and perfect location
Disliked: Fire alarm going off six times on our last day at 7:30am

Superb

Exceptional

Liked: Good hotel with good amenities in a good spot. Location away from center of town so quiet but only 10 min drive. Staff was friendly and helpful. Room clean. Great experience
Disliked: Food at hotel was a bit bland