Pleasant

Disliked: No Gideon Bible in the room…lighting is poor…no pad and paper to write on in room

It was ok

Liked: When we booked this work-related trip we requested rooms on the same floor, which they didn't accommodate(we used booking.com, maybe that site needs to make sure with the hotel that they can accommodate needs. Also for the amount of $$ that you pay , water should be free not $200 per bottle.
Disliked: Wasnt aware that we didnt get breakfast included in our stay because we used booking.com

Exceptional

Pleasant

Bad

The access to the hotel...

Liked: The proximity to the NBA Hall of Fame.
Disliked: Nothing

Good

We had a great time.

Liked: Everyone was friendly. Mike that checked us in, was always helpful and had a smile on his face. Pool/maintenance guy was super friendly. Everyone jumped to help with doors as my husband is in a wheelchair. Great staff.
Disliked: Room 538 bed was soft.

Terrible

Liked: The breakfast was limited
Disliked: Bed were terrible seems like an elephant had slept on it before us. Staff didn’t want to change the mattress