Not impressed

Liked: Room was nice
Disliked: Advertised room service but after I ordered it I had to go down to pick it up and it was seriously over priced. If we'd known that we would've went out for dinner and drinks

Terrible guest service

Disliked: I was late getting back for check in, my car had gotten sideswiped son had to wait on authorities. I get back and told the gentleman at the front desk I needed to run to my room to use the restroom, and charge my phone so i could pay for the extra night. . I proceeded upstairs and my room phone started ringing over and over. I picked it up to him yelling and him.commanding me to.returm downstairs and that I could use the restroom down there. Then he proceeds to tell me I have 5 minutes to get out or he would call the police. 5 minutes later he is at my door with the police. I wanted to pay my extra night now that my phone had battery. The cops don't even know why they are there. I never yelled or raised my voice. It was 130 a.m., and negative 20 with the wind chill. I had to pack all my things in my car and find another room when I had to be up by 6 a.m. this gentleman was so very rude and disrespectful. I hope no one has to experience what I did that evening, That gentleman has no business in the customer service industry. .

Superb

I won't stay at the...

Liked: Everybody I dealt with was friendly, professional, and as helpful as they could be - the problem was that they were unable to be as helpful as we both wanted.
Disliked: 1. Apparently the company had just changed internet providers and it sent me (during the reservation process) to a third party company. That made it impossible for the desk clerk nor the manager to print me out a receipt!!!!! Obviously they were as frustrated as I was - maybe more so. It was obvious that the company did not provide the necessary training they should have on the new internet service.2. I have never before stayed in a hotel or motel room (and I have traveled extensively) that did not have a single piece of paper or literature. No maps, no advertisements, no lists of near-by restaurants and bars, no list of television channels, NOTHING. 3. I won't stay at the Garden Inn again. I will probably go across the street to the Home2 in order to still take advantage of my Hilton Honors program.

It was nice staff was...

Liked: Your website said breakfast was included. But no it was an extra charge
Disliked: The biggest thing was the carpeting in elevators and hallway needed to be cleaned or replaced

Superb

Liked: The food was very good and that surprised us a little since it wasn’t a full-fledged restaurant.
Disliked: The carts by the front door were a joke. They were the kind you get at an airport instead of at a hotel. Made it difficult to get our dog’s crate and our stuff up to the room.

Underwhelming and overpriced.

Liked: The lobby is nice
Disliked: I got to my room late at night. The desk attendant helped make sure I was checked in properly, but was not very helpful when I tried to use the lobby keurig to make a hot drink. Oh well. But when I got to my room, the first lamp by the bed had no bulb and when I pulled up the comforter the sheets looked like they had mascara in a couple of spots on the side. The desk was dusty amd the channel.guide on the TV would not come up. Luckily I only stayed one night. I expect more for over $100 a night in nowhere Illinois, especially if Hilton will be in the name.Breakfast is in a very weird style. You have to go and order from the clerk and they will either let you grab it or get it for you. It was like standing at a buffet but with a bouncer....

Was very nice and clean...

Liked: Clean and Staff was very helpful and friendly.
Disliked: The entrance to the parking lot.

Exceptional