Hilton Garden Inn Shelton Guest Reviews
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3.4 miles from Shelton centre |
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Marie Fri, 8 November 2024
Good
Liked: Comfy, staff
Disliked: Breakfast for every room. I feel like the advertising is confusing. Why not just breakfast for every room.
Erika Mon, 4 November 2024
it was nice i will...
Liked: the property from what i experienced was good and clean
Disliked: the toilet seat was extremely low
Blaise Sat, 26 October 2024
Exceptional
Liked: Very clean and comfortable.
Yolanda Thu, 24 October 2024
Exceptional
Marlo Mon, 7 October 2024
Do Not Stay Here. Run...
Liked: The staff was pleasant.
Disliked: The entire experience. The room smelled awful. We advised hotel and all they did was Lysol the room. The smell was still there. Coffee maker didn't work, they claimed they swapped out but left water on counter and pooled on top of fridge. Also didn't refill the coffee that was used. The tub had large circular crack in bottom. They couldn't even give us full rolls of toilet paper. We came in to rolls, that were left less than half of paper left and no spares. Had to use tissues. Toilet paper holders were broken. Sink dripped constantly. Was told they fixed it but they didn't and the stopper to sink was broken. Breakfast buffet - Food was cold, and had to use plastic silverware two days in a row. Not sure why dishes couldn't be washed. Had to keep telling staff to fill coffee etc. Only reason rated a 2 instead of a 1 is the staff was pleasant and not rude.
Thomas Mon, 7 October 2024
Passable
Liked: Clean and easy to get to.
Disliked: Very old and outdated for the amount of money charges.
Corinne Fri, 4 October 2024
Sheets unclean in Shelton
Liked: Location
Disliked: Brown poop stain on sheets. I immediately called and ask bedding and o be changed. They sent maintenance and he handed the sheets to me. I said I’m not doing it! I wrote a complaint email to hotel and never heard a word back also left a voicemail
Mark Thu, 3 October 2024
A fine local hotel, not...
Liked: Met our needs. Lobby area was inviting with a gas fireplace and comfortable seating. Beds comfortable. A/C was relatively quiet.
Disliked: Refrigerator was loud and buzzing. Breakfast option was quite expensive.
Christopher Mon, 30 September 2024
Although,the bed was made and...
Liked: The location was perfect for the Soundside Music Festival but due to the change in price from when booked to current price the “virtual” card was denied and embarrassing for them to keep saying in front of others patrons. They tried to charge me twice, as a result and without the receipt I would not have been able to even stay the night. That would have been terrible because it was a surprise for my wife.I stayed in room 413 and my wife’s best friends( who were also a part of the surprise) stayed in Room 519 Jody Slaven. There toilet was not flushing and after two visits from maintenance it kept breaking…as a result I had to fix their toilet for the three ladies. Never broke again.I should have taken some pictures so you could see the food under the microwave and the year of dust on top of it. Unfortunately, I was more concerned about the 3 flies buzzing around the room as my wife has a phobia of bugs. This was resolved by me leaving and going to get a fly swatter to eliminate them. If the flies stayed she would NOT have stayed.
Disliked: The aforementioned concerns listed above. Also, although I have the staff a great rating it was because they finally figure out the issue and we were able to stay. That made me very happy but the way they looked at me like they had no idea and kept trying the virtual card and it was denied over and over again. That part was embarrassing and “painful” to deal with. Especially, because I reached out to Booking.com and they assured me there would be NO ISSUES….not their fault I believe the fault lay in the arms of the people working at the hotel itself.
Collins Mon, 30 September 2024
I have stayed here eb
Liked: Very convenient to restaurants and business district. Fireplace in the lobby added a comfortable touch. Staff answered questions willingly.
Disliked: I thought the rate was a little pricey.