Hilton Garden Inn Santa Barbara/Goleta, Goleta

Would stay again

Liked: Conveniently located, clean, comfy, and quiet.

Disappointing, but we are going...

Liked: Perfect location, usually impeccably clean
Disliked: There was a beer can from the previous guest in our shower even after we reported it to several people at the front desk. House cleaning missed it three nights in a row. Front desk couldn’t refund anything because we used an app. Refund would not have solved or helped the issue.

Excellent customer service!

Liked: We arrived very late. Nonetheless, we received a friendly greeting from a reception staffer who quickly got us to our room! Exceptional!

Superb

Very clean, great service, close...

Liked: Front desk staff were cordial and helpful. She gave us a recommendation on a good coffee place in the morning (Dune’s) as well as a breakfast place (Ragin Cajun) which she said was better than iHop. I appreciated her honesty. Snacks in the lobby for purchase were plentiful. Front desk manager even asked me for my preference if I wanted the room on the 1st, 2nd or 3rd floor. I can’t remember the last time a hotel asked me for my floor preference. We chose the 3rd floor because it’s usually quieter. She also mentioned the rooftop bar was closed that evening due to the rain, so the room should be very quiet, which I thought was helpful info. We were doing a tour of ucsb the next day and the hotel location was perfect, about 5 minutes drive.
Disliked: No free breakfast

Cold water, heater/ac wasn’t working,...

Liked: Location, big room, clean
Disliked: Cold water, heater/ac wasn’t working, very loud neighbors so isolation in the room was non existent.

It was ok. Won't be...

Liked: The receptionist was very friendly.
Disliked: The beds were too soft and dipped on the side where everyone sleeps. The shower had almost no pressure. The last time we stayed there was complimentary fruit and bread/pastries (continental style breakfast). This time it was "pay for everything".