Hilton Garden Inn San Marcos, San Marcos

POORLY MANAGED. Aggravating experience!

Liked: Location, nice lobby
Disliked: Staff poorly trained. Insisted I provide TWO separate forms of payment even though room was prepaid over a month ago- then charged one of my credit cards for the room again….; we were the only people at checkin counter and it still took 20 min to check us in; Management very slow to fix double billing (management not onsite until afternoon on a busy Saturday, no “call from management” as promised….no apology when over-charge was addressed, just - oh, well we have new people”; Bar closes at 10 pm on a Friday night, only mirror was in the bathroom so tricky for two people to get dressed at the same time; door latch meant as a lock from the inside malfunctioned and locked us out of the room (nice staff person got us in quickly but said “it happens all the time” … shouldn’t the issue be fixed?!); a/c fan “constant” mode did not work —- making it difficult to drown out the loud TV next door at 3:30 AM; hotel instructions invite you to get a “digital key” - called front desk for instructions and jumped through hoops to get Hilton honors membership, download app and request digital key per instructions to save time since we were cutting it close for our event, only to get a reply that said “digital key available upon providing ID at front desk” totally defeating the purpose. Needless to say - we would not recommend and will not be staying here again. Fairfield Inn has better rates and includes breakfast. Should have gone for that.

NA

Liked: The shower floor was soooo slippery we had a lay a towel down so we didn’t fall. It’s a comfortable place to stay.

Exceptional

Very good

Pleasant

Liked: location was fine. Did not do breakfast Had an early meeting
Disliked: Not Happy with the facility cleanliness and had i believe a handicap room

The weather was horrible but...

Liked: The room was clean , but the Staff was amazing !! From the front desk associates to the lady taking care of us at the breakfast bar . The cleaning staff was very courteous .
Disliked: It's not that we didn't like it but we stayed for than 1 night and we wish you had a little more variety on your breakfast buffet , we had the same breakfast for 3 days .