I chose this hotel because of an excellent experience with Carlton Country Inn & Suites in Pennsylvania last year. The hotel in San Antonio doesn't come close to the quality, comfort and cleanliness of the Pennsylvania hotel.

Liked: Bed linens appeared to be clean. Coffee in the breakfast area was very good.
Disliked: Bathtub emptied very, very slowly. Just inside the drain was slimey and gross. There were only a few non-slip strips in the tub and those few were close to the drain. Towels appeared to have been "dumped" in the bathroom rather than placed neatly. Pillows were so hard they could have been used as a weapon. Bedside alarm was set and turned to "on" - something I was not aware of until the alarm sounded.

Was not impressed. Will not...

Liked: Close to where our appointment was
Disliked: Being renovatedHad to pay for parking! Apparently new as of 5 months ago.Have to pay for breakfast so we ate at a local breakfast restaurant instead.

I felt comparable and safe...

Liked: I loved how spacious the room was and the staff was so friendly. No issues with my stay at all
Disliked: I’ve never had to pay for parking and it’s my fault for not checking but usually where I stay breakfast is free. Again both of these things were something I didn’t check, I had no issues with my stay

Perfect location if you need...

Liked: Location
Disliked: I liked everything

Exceptional

Liked: Love it
Disliked: The staff was very amazing and nice

Poor

They are renovating parts…we stayed...

Liked: Location!
Disliked: Extra charge for parking…

Very good

Exceptional

Exceptional