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AustraliaHilton Garden Inn Rochester/University & Medical Center Guest Reviews
Overall Average Score:
Very Good (4.2 out of 5)
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| 2.5 miles from Rochester centre |
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Michael Thu, 16 January 2025
Exceptional
Michael Thu, 16 January 2025
Exceptional
Liked: quiet and clean rooms
Disliked: Should consider using key cards to get in elevators to rooms for more safety
Felton Fri, 3 January 2025
Good
Liked: no
Disliked: nothing
Michael Sun, 29 December 2024
Exceptional
Kit Mon, 18 November 2024
Very good
Liked: Friendly staff and helpful shuttle service to University of Rochester Athletic Facilities - Gym. Thank you! Room and hotel was clean. There were plenty of good choices for food & coffee within a few minutes walking.
Disliked: Would have loved a safe for valuables in my room.
Kilmarx Mon, 18 November 2024
A great place to stay—good...
Liked: Friendly staff and incredibly comfortable bed
Jeffery Sat, 16 November 2024
Exceptional
Liked: Location to the hospital.
Michael Mon, 11 November 2024
Very nice hotel. Clean, efficient...
Liked: Efficient staff, very clean hotel.
Disliked: Only thing, and its minor, was cheap and poor quality pods for the Keurig. Otherwise, they did everything well.
July Mon, 11 November 2024
Passable
Liked: The hotel was in a good location and the rooms were very comfortable. The facility was great.
Disliked: When I checked in, I asked the front desk if breakfast was included in my reservation. They said that it was so I went to breakfast every morning to get a bill at the end and being told that breakfast was not included.
Samantha Sun, 3 November 2024
Hilton was a nice hotel...
Liked: The food in restaurant was great, expensive but at least was delicious. The staff at desk and restaurant very friendly, efficient, helpful. The room was clean, had a microwave, small fridge, iron with ironing board.
Disliked: The expensiveness of the restaurant was a bit much. The smoke detector in room was constantly blinking over the bed. The complementary coffee for Keurig was all decaf, and the bottles of water that were next to coffee maker would have been 2 dollars unless you were a certain status reward member, was in fine print on bottle. And no complementary breakfast in morning, was a buffet that you would have had to pay for. A bit of money to pay to sleep in a bed and take a shower in morning.
