Staff was very friendly and...

Liked: Close walking to restaurants and Blue Cross Arena.
Disliked: The shower curtain needs to be replaced, was extremely damaged; unable to prevent water from going on the floor in the bathroom.

The staff member Shawnii checked...

Disliked: Directions to find car in the garage. I entered into the Hotel next door. It was confusing.

Exceptional

Very good

Exceptional

Liked: Clean, great location near the convention center
Disliked: Close parking,

Not good.

Liked: Desk personnel were not knowledgeable at all and not dressed appropriately.

Superb

Liked: We had delicious meals and the staff was amazing. Our dog had a good time judging from his wagging tail. Easy and friendly The location was perfect with coffee shops and restaurants in walking distance. Found Rochester easily walkable great for dogs.

Very good

Passable

Liked: The staff were friendly and welcoming
Disliked: The bar closed at 9-9.30pm, which is a shame as the reason I booked to stay there was that it stated there was a bar on-site. We had to go out walking for 15 minutes in the rain to find a bar that stayed open later.