We chose this hotel due to the location. However, we could not get the temperature set in the room and there was hair from previous visitors in the bedding.

Liked: Convenient to Roanoke Rapids Theater.
Disliked: Room was hot and hvac controls did not seem to change temperature. Hair on bed covers from previous occupants.

Be sure your booking is done correctly, as they will not help you with the cancellation process with a third party booking company, if you are somehow told that you've booked two rooms. Other than that, the place was great! Clean, comfortable, easily accessible, and a great location if you're planning to see a show at the Roanoke Rapids Theater!

Liked: The hotel was clean, comfortable, and easy to get to from I-95.
Disliked: Somehow I was booked for 2 rooms and had only requested one. My email confirmation even specified that I had booked one room. What bothered me was that the hotel did nothing to help me solve this problem. The lady at the front desk informed me that I would have to contact Booking.com and get the cancellation of one of the rooms okay'd myself and then let her know it was cleared before she could cancel the room for me. I understand that my room was nonrefundable, but I clearly had only asked for and only needed one room. I felt like more should have been done on the part of the Hilton to cancel the unwanted room for me. Other than that, my stay was great!

We would recommend this hotel for anyone travelling or like us in town for a concert! The staff smiled, gave all information at check in and when we got to our room, it was amazing! The room was clean, beds comfortable, and very quiet. I would definitely stay here and recommend this to anyone!

Liked: The politeness, efficiency and kindness of the staff!
Disliked: None.

Always and easy stay

Liked: Restaurant within the hotel
Disliked: Limited lighter choices

I feel I should be...

Liked: The staff
Disliked: Very bad smell of mold in 339 then I was switched to 324 it was better but the building had the smell of something dead. I wasn’t informed that the restaurant was being renovated until time of check in. Very dissatisfied

Exceptional

Disliked: No hot tub!

Might not return on our...

Liked: Clean updated
Disliked: Toilet paper holder falling off wall Should have been on punch list for renovators to attach properly Heat/AC unit hard to adjust all night. Either too hot or too cold. Pillows need to be replaced. Too worn down

Exceptional

Very good

Pleasant

Liked: Hotel was easy to find. Parking was good. Staff was excellent!
Disliked: Computers were down and had to wait over half an hour for a room key. Given the wrong key and we ended up in an occupied room! Went back to lobby and had wait another 30 minutes to get it corrected. Made us run late so we didn’t get a chance to have dinner before our show. The staff was very apologetic and compt our breakfast.

Convenient, clean, courteous. Was only...

Liked: Great location. Felt very safe. Arrived late with pet and check in was easy

The stay was ok. The...

Liked: I loved the pool was warm but towels were limited
Disliked: Check out manager for the next shift was very rude. Towels were limited . The housekeeping staff was rude .