Hilton Garden Inn Richmond Innsbrook Guest Reviews
Write a review
4.3 miles from Glen Allen centre |
Write a review
Jessica, Richmond Sun, 20 August 2017
Lovely staff; super close to fun bars and food; clean and modern. We would stay there again!
Disliked: Sheets didn't fit the bed! We spent all night pulling them back over the corners of the mattress. The coming and going of the charges on my bank account is difficult to manage.
Melody Wed, 5 March 2025
Poor
Liked: Nothing
Disliked: Had to walk 5 flights of stairs Elevator was down worse experience ever
Bryan Tue, 4 March 2025
Disappointing
Flamer Sun, 2 March 2025
Awful. If I could have...
Liked: The breakfast person wasn't around so I didn't know I could order cooked food until AFTER I ate the buffet food,which wasn't that great to begin with.
Disliked: The elevator was broken. I was forced to walk around to the outside of the building to take the fire stairs to my floor. Luckily, it was only the second floor but with back and knee problems, this was aweful.
Marquita Sat, 1 March 2025
Stop holding people deposits and...
Liked: The front desk person was very nice.. but the stay wasn’t kids was running in the hallways knocking on people door and running I reported it and nothing happened
Disliked: I didn’t like the the elevators was broken and I didn’t receive my deposit back yet.. I was promised continental breakfast but they didn’t let us eat.. overall I was disappointed with my stay
Jumoke Tue, 25 February 2025
Disappointed
Liked: Nothing
Disliked: The elevator has stopped working before I got to the hotel on Friday and there was no prior notice, I had to use the stairs to the 5th floor all through my stay
Agnes Tue, 25 February 2025
Superb
Oleg Sun, 23 February 2025
Very good
Wesley Sun, 23 February 2025
Disappointing
Liked: The elevators were out of order. The microwave was terrible. The refrigerator would not cool. I will never stay here again and I’m thinking about cancelling my honors program!!!!
Cierra Thu, 20 February 2025
Very good
Masha Wed, 19 February 2025
Horrible
Liked: Absolutely nothing
Disliked: The elevator was broken the whole time and I was given a room on the 6th floor, the front desk lady had horrible customer service, the room was not clean no toilet paper no towel the bath tub had a constant leak. I thought I booked a nice hotel it was totally the opposite. I drove 14 hours from FL because my Dad passed away. This really was the icing on the cake.