Hilton Garden Inn Richmond Innsbrook Guest Reviews
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4.3 miles from Glen Allen centre |
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Jessica, Richmond Sun, 20 August 2017
Lovely staff; super close to fun bars and food; clean and modern. We would stay there again!
Disliked: Sheets didn't fit the bed! We spent all night pulling them back over the corners of the mattress. The coming and going of the charges on my bank account is difficult to manage.
Krystle Sat, 21 December 2024
Exceptional
Kristen Tue, 17 December 2024
Overall - stay was okay....
Liked: Room was clean, quiet and bed comfortable.
Disliked: I did not like that the signs stating breakfast was an additional fee were small and not well positioned. We were not informed prior to getting our food that breakfast was an extra fee either by any staff. In addition, we were also not instructed at check-in of extra fee for breakfast. This needs to be discussed with hotel guests on check-in and prior to sitting down/getting food.
Robert Tue, 17 December 2024
Poor
Disliked: Sink and shower had clogs. Shower filled up with water up to your shins. I wasn’t staying in a hostel. What a joke.
Billyd18 Mon, 16 December 2024
Bad
Liked: Nothing.
Disliked: There were roaches in the room.
Joe Tue, 10 December 2024
Exceptional
Liked: Exceptional staff very pleasant thank you to Oscar and Aubrey for making sure everything went smooth
Disliked: I can not say anything bad about everything was great
Rochelle Mon, 9 December 2024
Great for the price
Liked: The property itself is nice. When you walk into the hotel it’s so beautiful. I like that they serve breakfast and dinner on site in the event that you don’t want to leave.
Disliked: The bathrooms were in rough shape. People were checking out and getting refunds because the bathrooms looked unkept. The rest of the room was clean- just the bathrooms were struggling
Joanna Mon, 2 December 2024
Superb
Alexis Sun, 1 December 2024
Good
Jones Sun, 10 November 2024
Good
Liked: Aubrey Minor is a great manager he took time out to handle my issues eventhough others were being rude to him definitely a good example of leadership.
Disliked: Elevator not working
Cierra Wed, 6 November 2024
Average
Liked: It was a nice standard mostly clean room
Disliked: There should not be a charge for basic breakfast or parking. If you pay for a room at the hotel you should not have to pay to park at the hotel.