Hilton Garden Inn Richmond Innsbrook Guest Reviews
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4.3 miles from Glen Allen centre |
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Jessica, Richmond Sun, 20 August 2017
Lovely staff; super close to fun bars and food; clean and modern. We would stay there again!
Disliked: Sheets didn't fit the bed! We spent all night pulling them back over the corners of the mattress. The coming and going of the charges on my bank account is difficult to manage.
Jones Sun, 10 November 2024
Good
Liked: Aubrey Minor is a great manager he took time out to handle my issues eventhough others were being rude to him definitely a good example of leadership.
Disliked: Elevator not working
Cierra Wed, 6 November 2024
Average
Liked: It was a nice standard mostly clean room
Disliked: There should not be a charge for basic breakfast or parking. If you pay for a room at the hotel you should not have to pay to park at the hotel.
Fareeda Mon, 4 November 2024
Would stay again only because...
Liked: Needs to specify breakfast is an additional charge. Made it seem as if breakfast was included. Then I get a $30 bill for breakfast. Should be included with room.
Disliked: Specify breakfast additional charge
Leigh Mon, 4 November 2024
Good
Jiovanal Wed, 30 October 2024
Exceptional
Liked: telge staff was very friendly. place was clean & quiet
Joanna Mon, 28 October 2024
Pleasant
Liked: Great location. Nice breakfast with great omelette and pancakes on weekends.
Disliked: No cleaning up the room at all without letting us know at check-in. Pack and play was not in the room when we arrived and we confirmed it the day before. No sheet at all with it. We had to ask for an extra sheet and go back to the reception to get it.
Kimberly Mon, 21 October 2024
Passable
Royce Tue, 15 October 2024
Very good
Melissa Tue, 8 October 2024
Awful
Liked: I checked in and checked out directly and now Hilton won't refund me the money I paid them directly. Please help!
Disliked: I couldn't access my room as the elevator was not available due to a large busload of people.
Fetter Mon, 7 October 2024
Miserable stay.
Liked: The only thing I liked was the staff. They try to help.
Disliked: It was the worst stay ever at a Hilton Garden Inn.Very rundown hotel, needs major renovation. Also, it was extremely noisy! Kids running around in the hallway screaming until 10pm. People coming in and out of rooms till midnight, slamming doors. Music playing outside till 10pm. Overall, I will never stay there again. Could not sleep and a miserable experience. I am a Hilton Honors member and expect much better.