Hilton Garden Inn Portsmouth Downtown Guest Reviews
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0.5 miles from Portsmouth centre |
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Barbara M, Madison, visiting Portsmouth Music Hall Thu, 27 October 2022
A great place to spend time in Portsmouth; friendly; helpful; happy atmosphere; nice location; can't wait to return.
Liked: Very clean; nice sized room; great coffee and enough. The room and bed warm and wonderful.
Disliked: Nothing.
Karen Mon, 28 October 2024
I would not recommend it
Liked: Location and friendly staff
Disliked: Very worn out bed linens, bathtub grouting was moldy needing replacement The pool and hot tub was not available Valet was 40 per night
Alisha Sat, 26 October 2024
Very good
Anna Mon, 21 October 2024
It was fine for one...
Liked: Great location
Disliked: Badly in need of a refresh. Stained carpet, blankets were warn with multiple threads pulled, air vent in the hallway covered in dust, … property is way overdue for a refresh. $40 valet parking charge was over the top. At almost $600 for one night, I expect more.
Susan Fri, 18 October 2024
Good
Luis Fri, 18 October 2024
Very good
Bethan Mon, 14 October 2024
Decent option in Portsmouth
Liked: Great convenient location, wish parking had been cheaper but on-street was ok.
Disliked: Expensive for what it was
Mark Sun, 6 October 2024
Good
Savannah Fri, 4 October 2024
horrible, not worth what theyre...
Liked: the location to downtown was great. we could walk all around no need for any transportation. very close to water and within walking distance to so many places!
Disliked: I never, EVER leave horrible reviews, but when the manager doesn't call you 2x! there were too many things wrong with this stay. i called the hotel directly front desk twice prior to booking to confirm about if there was a view and if there was a pool and hot tub. it was confirmed for our dates there would be no view but a hot tub and pool and i was okay with that. the price was higher but we really wanted pool and hot tub. when we checked in late at night the front desk said the hot tub and pool were down for the entire week and that it was listed on their website. this was false because i clicked around the website several times in several areas and no where was it written that the pool and hot tub were down for maintenance. additionally i would have rather booked somewhere across the street that included breakfast and a pool and a view ALL for cheaper had i known the pool and hot tub were down for maintenance. i told front desk to have manager call me in the morning and he never called. i went and asked front desk and they said they would have him call and still no answer. to say i was furious would be an understatement. then that morning when i went to take a shower, not only was the toilet already clogged, but the shower curtain had MOLD and a hard water stain, the odor was repulsive. and the hair everywhere-not mine!! my husband child and i are all BLONDE!! I had not been cleaned in maybe a YEAR. I tried to leave but only the manager could help with that and no one was working or doing their job and i couldn't get a room anywhere else since i spent more money on this disgusting hotel. i was a chambermaid at a smalltown motel for 10+ years and i would have been FIRED if i ever allowed that. not to mention our rooms were cheaper and cleaner! there was trash behind the bed and I've never been so disgusted with the lack of cleanliness and lack of responsiveness from the manager!!! absolutely not worth a single penny of the stay!!!
Daniel Thu, 3 October 2024
Disappointed
Liked: Location
Disliked: Closed restaurant
Robert Tue, 1 October 2024
Well below expectations.
Liked: Location and family
Disliked: $3 bottle of water No included continental breakfast. Restaurant and bar closed on Sunday night.