Hilton Garden Inn Pigeon Forge TN Guest Reviews
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1.0 miles from Pigeon Forge centre |
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Joseph Tue, 15 April 2025
Superb
Deborah Mon, 17 March 2025
Superb
Amanda Sat, 15 March 2025
Great time except for the...
Liked: It was a great location and close to all the shops and restaurants. The beds were very hard and not very comfortable. Had to switch rooms and the room we were switched to bed wasn’t much better.
Ronald Sat, 8 March 2025
Superb
Joyce Wed, 5 March 2025
Exceptional
Kadek Wed, 5 March 2025
Exceptional
Marty Tue, 18 February 2025
Very good
Liked: Location
Jason Mon, 17 February 2025
Liked: Nice place
Disliked: N/A
Stephanie Thu, 13 February 2025
We had a great time!
Liked: Location was perfect!
Disliked: I didn’t know they were remodeling prior to booking hotel. Woke up to beating and banging above our room every morning.
Ashley Wed, 12 February 2025
Hotel is renovating, and they...
Liked: The location to everything in Pigeon Forge, TN.
Disliked: They are apparently renovating their hotel (which I was not informed about while reserving the room via Booking.com), and they start their construction at 7AM every morning!!! It woke up our toddler and we’ve had an awful day because of this disrespectful decision from Hilton Garden Inn to think it’s ok to start banging, using loud power tools, etc., directly on the floor above ours at 7AM!! I spoke to their GM, Charles, and he was extremely dismissive and just kept regurgitating how it’s in the “fine print” about their renovations, signs at the check-in desk, and his employee should have told me while I was checking in. I informed Mr. Charles that none of their signs state the renovation will start at 7AM, and there was zero notification on booking.com nor did his employee mention anything about it during check-in. Even on the Hilton website, all it states is hotel is going thru renovation, but it does NOT state that it’ll start at 7AM. My family and I had the worst stay ever at a Hilton Garden!! I’m never going back there, and we find it extremely disrespectful and rude of Hilton to think it’s ok to start any kind of renovation/construction that early in the morning, at a HOTEL where guests are on vacation and trying to sleep/relax!!! It’s a hotel, NOT a commercial office building where people are coming in to work. We are there on vacation, to visit a tourist town…it’s baffling!!!