We were there during an extra serious tornado outbreak, but the staff was very well organized and helpful! Thank God we were not in direct path of the storm but still appreciate the Hilton Garden Inn Midtown staff for their care!

Liked: Very clean and good location!

Good room.

Liked: The room was decent and clean. They had a pretty good breakfast and value was okay.
Disliked: When we checked in and got our keys they wouldn’t open the door. The keypad on the door was blinking red at all times. I went back down to front desk and they told me I wasn’t using the key correctly (it’s a basic hotel key) they gave suggestions and I went back up and tried again, surprise it didn’t work. I went back down and they told me again I wasn’t doing it right but they would re-magnetize it. I went back up again and it still wouldn’t work because there was clearly an issue with the door. I went BACK down again and the guy finally came up with me, used his key and got it open and left. The problem was our keys still wouldn’t work. My husband and I had to leave for dinner and when we got back our keys still didn’t work. My husband went down this time and they said we weren’t using the key right but made total new ones this time and they finally worked. It was a big hassle that could have been made a lot easier.

Nope, makes Hilton looks bad.

Disliked: The staff definitely didnt want to be at work. I asked a about the pool when i checked it. It smelled of sewer horrible. Got down to the pool. It was disgusting. Had a film floating on top of it. And lots of dirt! And the hot tub was cold. The beds where so hard that my hip hurt to lay on my sides. And then we didn’t eat the breakfast because it was 14+ $$ person. Then we check out and tell them about it. And the guy was like its not working, they didnt tell you. Ha ha ha nope sure didn’t and i even asked.

Could of been better.

Liked: The rooms were clean, and not to small....
Disliked: For it being indoor pool, the water was freezing...even the hot tub wasnt even hot.. the jets barely worked or had any pressure. The beds were very firm-almost hard. Heater in the room didnt feel like it was doing the best it could.. there was no complimentary breakfast.

Good

Liked: Bed was comfortable.
Disliked: Hot tub was luke warm and the tv had no variety of channels.

Exceptional

Disappointing

Liked: No hot water
Disliked: Hot water

Very nice place to stay,...

Liked: Nice and clean, comfortable and the staff was excellent!

Very good

Family friendly hotel with comfortable...

Liked: The staff was friendly, location was perfect and the beds were comfortable. The restaurant in the hotel was the perfect end to a day of travel for a hungry tired family.
Disliked: The room we stayed in had a hole near the lock of the door, just something an avid traveler checks for security.