Hilton Garden Inn Ocala Downtown FL Guest Reviews
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0.3 miles from Ocala centre |
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Joyce Tue, 31 December 2024
Excellent
Liked: Comfortable. Clean. Great location
Disliked: N/A
Neymor Mon, 30 December 2024
Bad
Liked: Nothing, it was a bad experience because of the incompetence of the check-in clerk.
Disliked: Very highly disappointed in the training and incompetence of the check-in clerk.. I gave her my confirmation number and she gave me something that I didn't ask for. I didn't notice she gave me something different from what I asked for until I checked the hold on my credit card. They made numerous mistakes and didn't correct them all. And refuse to correct it.I was overcharged $122.00. They corrected their mistake with the breakfast but not their other mistake that their incompetent check-in made. Theirs a sign in their lobby saying if anything is wrong they image it right. That's a bold face lie..
Janice Sat, 28 December 2024
Superb
Liked: The location
Disliked: Floor dirty in bathroom and around bed
Debra Sun, 22 December 2024
A nice central convenient place...
Liked: Close to the hospital and downtown area. Very pretty lobby and nice staff.
Disliked: Beds were very uncomfortable. Both were too soft and one squeaked every time you moved. I was not prepared to pay an extra $10-$20/ night for parking.
Becky Sat, 7 December 2024
Exceptional
Savannah Wed, 4 December 2024
The room was beautiful and...
Liked: I loved the location of the hotel and the ability to have a balcony.
Disliked: The room smelled like wet dog or dog pee. I had to go and purchase Febreze and open the balcony door in 30 degree weather to get the smell out.
Megan Sun, 1 December 2024
Location was great!
Liked: Location!!!!! Accommodation!!!! 2nd floor restaurant and bar with tv’s and fire places ! Cheap parking! $10 a night
Cindy Sat, 30 November 2024
Very good
Lisa Wed, 27 November 2024
Good location, rooms clean staff...
Liked: Central location
Disliked: Welcoming staff slightly abrupt. Charged twice for one room and had multiple items charged that were not mine.
Todd Tue, 26 November 2024
Unacceptable
Liked: It is conveniently located and the staff is very good however- when you ask for a quiet room and are assigned a room that is overlooking a plaza which has very loud live music from 12-2am it is unacceptable. Ruined my nights stay. In addition to the hot water not being available