The stay was ok, except...

Disliked: The toilet flooded and flooded the whole hotel room. The phone didn’t work in the hotel room. This was very disappointing, because we came to New York to celebrate my daughter’s 12 birthday.

Very happy with the room,...

Liked: Room was very clean and well appointed.
Disliked: Pillows are too soft. Would prefer foam/firmer pillows.

Very good

Hotel team with true heart...

Liked: The location was great and the staff was fantastic. We left a Blue tooth speaker in our room after check-out and the staff was very helpful, professional and compassionate about locating it and holding it for us to make arrangements to retrieve it. This spoke volumes to me about the honesty and integrity of the housekeeping staff and dedication of the front desk and management to take care of a customers need and win our loyalty. Thank you!

Pleasant

Liked: Room 2105- a compact room tucked in the corner. Mattress and pillows were comfortable…with a sampling of both firm and soft pillows on the bed. Sheets were cool and crisp. The room offered both a refrigerator and microwave. However, at my age, I hate being relegated to either lying or sitting on the bed- so for my liking the room was missing a chair by the window.
Disliked: A chair

Will not stay this hotel...

Liked: Location
Disliked: Curtain cannot be closed. During the night time, it was very bright and could not fall asleep because the curtain cannot be closed. I told the front desk. He told me no staff to come to help. So, I have to cover my face to sleep. Not comfortable. And woke up earlier because of the brightness. Do not help customer solve the problem after I pointed out the issues. Never give a bad review about any hotel. This was so bad and didn’t sleep well at all. Will not choose next time.

Exceptional

Just ok

Liked: I didn’t have breakfast
Disliked: The picture in google of front & out side of hotel is not same. Reception wasn’t same. But room is very nice & clean.

Good for 24 hour visit

Liked: The location was perfect for our reason of staying .
Disliked: The shower head handle had no water pressure and I don’t like using the standard shower head due to not getting my hair wet .And the pillows are too soft .Also I might have missed the memo on.free coffee and could have Sophie’s going out in the cold for it .And gate valet was 85 bucks smh