Best place to stay in...

Liked: The staff were amazing from the moment we got to NYC until we left. Everyone went above and beyond to make sure our stay was fantastic. Thank you so much!

It was one the best...

Liked: The location was fantastic. We were close to everything. The room was very clean. The staff was warm and welcoming. Honestly, I heard New Yorkers could be brusk. Everywhere we went they were warm and inviting. The hotel staff were the first to be cheerful and helpful. Couldn't have been better first impression.
Disliked: The second night when one of the beds were opened the sheets had four large rust spots on the top sheet. It wasn't great but not the worst thing that could happen. The hotel staff immediately came to change sheets and remade the bed. She was so nice.

Great location, clean hotel

Liked: The staff were really friendly and helpful. The location is great, easy walking distance to everything we wanted to see during our stay. The room was quiet in terms of outside noise, couldn’t hear honking and such.
Disliked: The beds were hard and uncomfortable. Only one spot to hang a towel and no good spot to hang wet coats in the entryway. Can hear everything from neighboring rooms.

Hilton Garden Inn - hidden...

Liked: Excellent location, just off the main hustle and bustle of Times square, but close enough to enjoy all Upper Manhattan has to offer. The staff were very friendly and helpful. We had the breakfast option which is taken in an attached Italian Restaurant. The food on offer was lovely. We would certainly return to this hotel again. Our room on the 16th Floor gave us a great view of the Rockefeller centre. The facilities in the room were excellent, coffee machine, fridge, microwave, safe and the bathroom was very spacious with a great shower.
Disliked: Couldn't fault anything

Very good

Wonderful and would stay again!

Liked: The staff was extremely helpful at check-in and throughout the week answering questions. The location was absolutely perfect for our experience. So close to all of the bucket list items (Times Square, Bryant Park, Rockefeller, Broadway shows, etc.
Disliked: A few days before arriving, we were given the option to choose our room on the app. We chose the 21st floor and it let us pick our room. However upon arrival, the room wasn’t available so we were placed much further down. It’s not a big deal but we were confused as to why we were given the option in the first place.

Exceptional

Not great

Liked: Bed
Disliked: The fact that I have had several unrecognised transactions charge to my CC and they have been very unhelpful in explaining why this happened.

Exceptional