Hilton Garden Inn Nanuet, Nanuet

Hotel staff was very friendly and accommodating. It is close to major highways and shopping. Hotel was close to three very important destinations for me and was a good choice.

Liked: Very clean room.
Disliked: The bathroom door automatically shuts - kind of odd.

Upgrade is badley needed

Liked: It needs major upgrade. Its old and the carpet smell bad. Hallway carpet must ho.
Disliked: There was no tv remote in the room. Asked for one. The remote did not work. Had to call front desk again to get a second remote. No USB charger ports in the room. Bathroom fan dod not work. No glasses in the room.

Decent for a short stay,...

Liked: The proximity to the event we were attending was great. The indoor pool was a nice feature
Disliked: I was surprised to see breakfast wasn’t complimentary and the pricing was high. There were some pungent odors in the lobby and elevators.

Poor

Very poor

Disliked: Hair shavings all over the sink in our bathroom when we got to our room after checking in. Shit all over the toilet , holes in the wall, just dirty all round.

As a senior did not...

Liked: Staff was ok .
Disliked: Dog hairs in bathroom slippery shower can’t turn water on without getting in to the shower no grab bars in shower

Very good

Disliked: The bathroom had an odor and the toilet paper roll was too far to reach from the toilet

Won't stay again

Liked: The property looked very nice and clean inside and out. The lady handling the breakfast area was pleasant
Disliked: The reason I booked this was for the indoor pool and hot tub, which were both closed when we arrived for the entire wkend. I even called prior to ask and they said it was open. Paid more money to stay here than other hotels and offered nothing in return of these not being available. Room also was not ready when we arrived at 3:15pm.

Room for improvement

Liked: it was normal
Disliked: No free breakfast. no free water in room, they would not clean room. They said they are going green, meaning no daily room cleaning.