Liked: Very clean, Very good staff
Disliked: Heavy doors leading into room, including the bathroom

Exceptional

Good

Liked: Room size and amenities. Bed was comfortable. TV channel selection was great! Breakfast & bar in the lobby. Central location to casino, Mystic, New London area.
Disliked: Room smelled of smoke!!!!!

Adequate accomodation. Will not use...

Disliked: Never received emailed bill summary. Erroneous 3 dollar room charge. Just used room to sleep. Didn't use anything but still got charged 3 dollars. Still don't know what for.

Very good

Liked: The suite works very well for a wheelchair user.

Very good

Very overwhelmingly bad

Liked: I showed up to my reservation , waited for a little over 35 minutes at front desk after ringing bell every 5 minutes (7 times) for someone to check me in . After I got checked in I went to my room to find out that I didn’t have a whirlpool in my room as promised in feature , went back down to lobby right away to wait another 10 minutes at front desk . The guy didn’t even remember me after just 15 minutes of checking in with him . Told him I didn’t have a whirlpool . He argued with me saying that he couldn’t give me a whirlpool , insisting that I call booking and get that situated with booking . He finally got me into a different room with a whirlpool after showing him my booking information on phone and showing him the price I paid for the room with whirlpool . After changing rooms I turned on whirlpool to find out the jets were not working . I called the front desk this time hoping someone different would answer the phone and the guy answered the phone and told me “ sir it seems like your trying to be difficult” i just hung up the phone . Wasn’t going to go back and forth with this guy anymore . The hotel was doing renovations , so at 6 a.m. all you can hear is hammering and a sanding machine going all the way until 11 a.m. overall not a great experience , very upset about the whole experience . It was also my 3 year anniversary with my wife so it was just very overwhelmingly bad .
Disliked: I showed up to my reservation , waited for a little over 35 minutes at front desk after ringing bell every 5 minutes (7 times) for someone to check me in . After I got checked in I went to my room to find out that I didn’t have a whirlpool in my room as promised in feature , went back down to lobby right away to wait another 10 minutes at front desk . The guy didn’t even remember me after just 15 minutes of checking in with him . Told him I didn’t have a whirlpool . He argued with me saying that he couldn’t give me a whirlpool , insisting that I call booking and get that situated with booking . He finally got me into a different room with a whirlpool after showing him my booking information on phone and showing him the price I paid for the room with whirlpool . After changing rooms I turned on whirlpool to find out the jets were not working . I called the front desk this time hoping someone different would answer the phone and the guy answered the phone and told me “ sir it seems like your trying to be difficult” i just hung up the phone . Wasn’t going to go back and forth with this guy anymore . The hotel was doing renovations , so at 6 a.m. all you can hear is hammering and a sanding machine going all the way until 11 a.m. overall not a great experience , very upset about the whole experience . It was also my 3 year anniversary with my wife so it was just very overwhelmingly bad .

lighting in the room (107)...

Liked: Nice man who ran the dining room.
Disliked: breakfast from the menu? The pancakes tasted like the ones they usually have on buffets--from the mix.

I’m it was good

Superb

Liked: Rooms were clean and comfortable. Breakfast was great!!
Disliked: Staff at the front desk left a sign that they would be back shortly, we waited 20 minutes to check out.