Hilton Garden Inn Merrillville

Very good

Liked: We thought breakfast was included and it wasn't

Pleasant

Disliked: My door didn't latch at all and could be pushed open without a key. I was really concerned for my safety. There was a weird smell in my room.I didn't have an iron in my room and when I asked for one I never got it.

Exceptional

My issue was not about...

Liked: My issue was not with the hotel. My issue was with booking.com and not reporting my information over to the hotel fast enough. Once I arrive to the hotel, they informed me that I did not have a booking from booking.com and I had to pay twice in order to get a hotel room. It was such an inconvenience.
Disliked: My issue was not with the hotel. My issue was with booking.com and not reporting my information over to the hotel fast enough. Once I arrive to the hotel, they informed me that I did not have a booking from booking.com and I had to pay twice in order to get a hotel room. It was such an inconvenience.

Very comfortable and nice

Liked: The beds were nice very comfortable. Also the bathroom was nice and clean, over all no problems with the hotel room.
Disliked: The only thing I didn’t like was the food it could have been better.

Exceptional

Good

Liked: The workers are very nice they go way beyond on what the do
Disliked: Very friendly workers

Very good

Good