Hilton Garden Inn Louisville Mall Of St. Matthews Guest Reviews
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11.0 miles from Louisville centre |
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Benjamen Mon, 17 February 2025
Will not stay here again
Liked: The bed was decent
Disliked: It was very busy and loud in the lobby when checking in. When we got to our room the toilet was broken, when we called about it the guy said yes he knew and would send someone up. They came and fixed the water but it took forever for it to flush and fill back up. The elevators were broken. 1 worked but got stuck with a child on it and it took forever to come up or down. The lights in the lamps were burnt out. The fridge was not cold, our drinks were warm after all night in the fridge. The shower leaked onto the floor. The lobby was absolutely disgusting, the carpet is black and the furniture was very dirty. We still have not received our $25 back that we were charged when checking in and was told it would be refunded when we checked out. We were very disappointed in the stay and really do not feel our money was worth it.
Carmen Wed, 12 February 2025
Passable
Liked: Location
Lauren Mon, 3 February 2025
Passable
Liked: Accommodating front desk.
Disliked: Showers were not clean. Toilet paper thin and cheap. Bed sheets papery and uncomfortable. Towels smelled like bleach. Paper-thin walls.
Lindsey Fri, 31 January 2025
Exceptional
Danielle Thu, 30 January 2025
Very good
James Tue, 28 January 2025
Exceptional
Sherry Mon, 27 January 2025
Very good
Nikki Sun, 26 January 2025
Exceptional
Pam Mon, 20 January 2025
Exceptional
Liked: Staff was friendly, beds were comfy, lounge area nicely appointed, close to shopping (food and apparel).
Disliked: The bar was closed on Sunday. We were there due to bad weather for two nights, and like others, we wanted a break from our room and hit the bar area. Other guests were there watching sports and they had walked to the store to get beer. If you cannot staff Sundays, at least sell beer. Unless you have a suite, it gets small
Aimee Sat, 11 January 2025
Survival stay for snow this...
Liked: Convenient location close to work during snow storms this week.
Disliked: I don’t know why I got charged for incidentals on my credit card when I purchased my breakfast with my debit card and got charged there as well.