The staff was great. Genuine and very friendly. We enjoyed our visit and we'll come back!

Passable

Very good

Good

Conveniently located but will not...

Liked: Perfect location to explore Sunset.
Disliked: NO PARKING!!! UNACCEPTABLE to be forced to pay for valet is a joke. If you're already paying a lot more than most places in the area there's no way you should not be allowed parking on the premises. Jacuzzi & pool was dirty.

Overall the stay was lacking...

Liked: Rooms were clean, the housekeeping staff and valet were very competent.
Disliked: 1. Rooms listed as queens but they were doubles. We measured and that mattered. 2. Parking was listed at one price online $45 but listed as $55 onsite. We had to go through proving the price discrepancy for it to be honored. 3. Pillows were very flat and uncomfortable. I had to stack many to equal one and it led to a very uncomfortable sleep. 4. Beds were hard and led to uncomfortable sleep for us all. 5. Bottled water was not complimentary unless you are a Hilton member. This felt cheap. 6. Coffee maker broke during our stay. 7. Rooms were very small and cramped. Bathroom was tiny and did not have a separate area from toilet to wash area which made sharing the room difficult. 8. TV did not have a guide or the option to connect streaming devices so it left few options for viewing at night.

Exceptional

Exceptional

Exceptional

Superb