Hilton Garden Inn Las Vegas Strip South, Las Vegas

Long wait for warm water

Liked: Location and staff were great
Disliked: Room was dated. Shower took 10 minutes to get warm water

Would stay again. Great service...

Liked: The staff was amazing! George was so friendly and the gal Kristen (I believe) who picked us up from the airport was super helpful. Wait time at the airport was about 30 minutes for pick up. Check in was great and fast. Breakfast is a 10!!! Buffet has great variety. Wonderful staff. Great assortment of snacks for purchase in the lobby. Room was clean and very quiet as we were on the 4th floor. The pool is lovely to sit in the morning hours after breakfast. Nice to be off the strip but is a distance and an expense if you don’t have a car. Uber/lyft readily available. Walkable to shops and dining options. We didn’t have dinner at the hotel but it looked very good.
Disliked: The beds were a 7 but the pillows were the worst!!! So flat and just awful. Our return driver to the airport was an older man and needs better driving skills and to be friendly when dealing with hotel guests. Kinda grumpy. The description did say there was a shuttle service to Mandalay Bay but that isn’t in service anymore which we had hoped for to cut down the expense of Uber.

Good stay in Vegas

Liked: The hotel is conveniently located close to airport and outlet shopping as well as Town square. The hotel itself is nice even if a bit old fashioned and is quite at night. Rooms are comfortable, with TV, fridge, wardrobe, air conditioning, bathroom with bath tub, toiletries are provided, Coffee machine and available coffee and tee as well as water every day. Breakfast buffet is good with eggs, bacon, fruits, cornflakes. Parking is available. Wi-Fi works good and no password is needed. To the strip is about 20 minutes drive. The hotel staff is amazing and helpful. Unfortunately, even if at the reception you can buy drinks and snacks, no adapter for electrical sockets is there to buy or rent so don't forget yours!
Disliked: The air conditioning is noisy so I had to turn it off during the night.

Great stay

Liked: Close to stores and restaurants. Walking distance. Staff are polite and accommodating.
Disliked: A/c programmed to switch to hot 75 when we are not in the room. Room is always humid when we get it from an errand/trip

Passable

Disliked: Horrible lighting, the room was so dark and the lights weren’t doing it justice. It would also get really cold and the AC couldn’t be adjusted or turned off. We were charged a $60 pet fee even though it was pet friendly which I never been charged for it at other hotels.

Exceptional

Friendly staff & convenience.

Liked: The free shuttle to the airport is the main reason why I chose to stay in this hotel.
Disliked: None