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AustraliaHilton Garden Inn Kalamazoo Downtown Guest Reviews
Overall Average Score:
Very Good (4.2 out of 5)
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| 0.2 miles from Kalamazoo centre |
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Nicholas Mon, 11 November 2024
Exceptional
Debbie Mon, 28 October 2024
Ok
Liked: Good location, nice staff & bar
Disliked: When we arrived to our room, the door was open. A key was in the room. There was a leak in the shower. Towels were soaking wet in the shower to keep the drip from being loud.Saturday morning they came to clean our room. We asked to come back since we were still getting ready. They never cleaned our room.
Jennifer Fri, 25 October 2024
Very good
Liked: The location, pool and out door area
Disliked: Usually in the morning the lobby is not that clean
James Mon, 21 October 2024
Superb
Jennifer Mon, 21 October 2024
Good
Debra Sat, 19 October 2024
Very good
Bvs Fri, 18 October 2024
Good
Liked: The amenities and level of security there was great!
Disliked: There was a mix-up at check-in that disrupted our plans for the day. It may have been an honest mistake, but it left us scrambling once we received the correct information the following day. We were originally told that breakfast and checkout were later than they actually were, which caused us to miss breakfast and rush to pack and leave. They offered us some leftover breakfast food which was subpar but we were grateful that they at least were willing to accommodate as much as possible given the mix-up.
Thomas Thu, 17 October 2024
Very good
Gary Mon, 14 October 2024
Exceptional
Jessica Sun, 13 October 2024
We stayed at the Hilton...
Liked: Breakfast was very, very good and plentiful. Room layout was different than the typical ones, which made it feel cozier.Staff was excellent in everything they did! Bed was very comfortable and it was nice to have a TV corner and couch area.Everything was clean and nice to have coffeemaker, microwave and nice sized refrigerator on hand. Closet with hanging space, long mirror and drawers/shelves was convenient and practical in its layout.
Disliked: Lighting was not perfect. Nice to have bedside lights but the overhead light and the tall lamp didn't work in my opinion. One too bright and the other not bright enough, adequate but not balanced. Warmer 3-way light by the TV would be good and an overhead light that is LED soft/daylight would be best. The table at the couch could have been a little larger, and easier to move. Undecided about the "desk" area behind the bed. Two chairs there would make it a decent place to eat, but it was adequate space for holding various things. More hooks needed in the bathroom. Husband wanted to swim on Sunday morning but the pool was closed for cleaning.
