The incorrect charge was taken care of by staff at the hotel. She was exceptional in her handling and resolution of the matter. Second time staying here and would stay again.

Liked: The room was very nice. Staff was professional and helpful.
Disliked: Charge on my CC which I did not incur.

Average. Snacks and the cafe were grossly overpriced.

Liked: Staff was helpful although I was given bad information from one of them.
Disliked: When we checked out we asked about the parking and we were told that there was no charge. My niece was standing next to me when I was given this information.

It was convenient to the event I attended. I probably would not go there again unless there was a similar event and even then, it would probably be worth checking out other hotels in the area.

Liked: It was very clean.
Disliked: Shower - zero water pressure.

Great room, service, location to venue. Wonderful breakfast included. Definitely would stay there again.

Passable

Exceptional

Very good

Liked: Staff was great, roo.s where cleaned
Disliked: Oven was broken so didn't have alot of food to order from restaurant

We enjoyed our stay immensely,...

Liked: All staff were friendly, welcoming, helpful, and just wonderful people.
Disliked: Not having streaming capability, unless it was me, not knowing how to access it, ie Netflix.

Very good

Liked: The room was so big! The area was decently quiet. Overall it was a nice stay.
Disliked: When we first got there, it took about 15 minutes to find someone who worked the desk. Other than that, everything was great.

Ok..but not ok.

Liked: The hot tub and room were fine. The toilet sat a little low, but I love that we were on the top floor, just without a good view. Wanted to see the water and buildings out my windows. Was there to celebrate my husband birthday
Disliked: No good view, and that breakfast wasn't included with our stay. Paid 190 for one night plus $20 for parking a night and a C.card $50 holding fee(damages) that I didn't know about until I got there. They could a lease give us breakfast

Great experience with the staff...

Liked: The staff was great. The night manager (Cellia) was very nice and very competent. The server at breakfast was excellent and the buffet was very good. The selections were adequate and the quality was very good (much better than most buffets). The parking garage was very convenient and well lit and I was pleasantly surprised that food was available until 10PM.
Disliked: The room was spacious and satisfied my request for being away from the elevator and ice machine noise but: the window treatments did not include drapes to keep out the sunshine in the AM, the hotel was near the train tracks and there were a couple of noisy whistles during the night, the sink stopper wasn't adjustable and needs repaired, the shower door literally wouldn't stay closed...it kept sliding open with the shower running (so this needs repaired) and worst of all, the energy saving features were hurtful to my ability to sleep (the a/c just shut down for hours between like 1-5 and the room got too hot plus the bathroom light came on bright when someone enters the bathroom which older people do in the middle of the night so it was hard to go back to sleep...bed wasn't that great either...)

Good

Superb

Liked: All the food.
Disliked: Bed pillows too soft